Jessica Bautista
New York,NY
Summary
Ambitious Assistant Director of Houskeeeping with solid history of success in Hotel operations. Motivated to drive productivity, profit and efficiency goals through proactive and hands-on leadership. Offering 15 years of related experience and pursuing new professional challenges with room for advancement .
Overview
10
10
years of professional experience
Work History
Rooms Division Manager
Citadines Connect Fifth Avenue / 125 rooms
New York, NY
05.2024 - Current
- Oversaw day-to-day operations of front desk, housekeeping and concierge services.
- Coordinated with other departments such as housekeeping, front office, engineering regarding room allocations and special requests from guests.
- Assisted with front desk operations during busy seasons including check-ins, check-outs, reservations and payment collections.
- Oversaw recruiting, interviews and new employee hiring.
- Responded to and resolved guest issues or complaints.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assistant Director of Housekeeping
Motto Chelsea / 375 Rooms Opening Team
New York, NY
08.2021 - 12.2022
- Reviewed employee performance and devised improvement plan to achieve goals.
- Created schedules, shift reports , monthly inventory and other documentation to coordinate housekeeping needs.
- Submitted repair requests to maintenance
- Delegated work to staff, setting priorities and goals.
- Completed opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
Senior Housekeeping Manager
Mondrian Park Avenue /190 Rooms
New York , New York
11.2019 - 08.2021
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Exceeded quality service goals by managing team productivity and workflow to implement continuous improvement.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
Housekeeping Manager
Empire Hotel / 461 Rooms
New York, NY
09.2017 - 06.2018
- Created schedules, shift reports
- Submitted repair requests to maintenance team.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk to respond promptly to all guest requests.
Housekeeping Manager
Row NYC / 1180 Rooms
New York, NY
07.2014 - 11.2015
- Submitted repair requests to maintenance team.
- Supervised and supported all new personnel to maximize quality of service and performance.
- Created schedules, shift reports
- Assigned tasks for completion, inspected work and resolved housekeeping complaints promptly.
Education
Associate of Applied Science - Deviant Behaviors
John College of Criminal Justice
New York, NYSkills
- Employee / New Hire training
- Payroll / scheduling
- Alice / Work hub/ Opera /Hotel expert / ONQ / Hotsos
- Guest Relations
- Budgeting
- RMS / Quore
- MPower
- Ordering / Inventory
Timeline
Rooms Division Manager
Citadines Connect Fifth Avenue / 125 rooms
05.2024 - Current
Assistant Director of Housekeeping
Motto Chelsea / 375 Rooms Opening Team
08.2021 - 12.2022
Senior Housekeeping Manager
Mondrian Park Avenue /190 Rooms
11.2019 - 08.2021
Housekeeping Manager
Empire Hotel / 461 Rooms
09.2017 - 06.2018
Housekeeping Manager
Row NYC / 1180 Rooms
07.2014 - 11.2015
Associate of Applied Science - Deviant Behaviors
John College of Criminal Justice
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