Summary
Overview
Work History
Education
Skills
Military Experience
Certification
Timeline
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Harrison Pearson

Concierge
Tampa,FL

Summary

I am a graduate of Christopher Newport University with a bachelor’s degree in Communications with a focus on Rhetorical Discourse. I have worked as a dynamic Communications Agent with Ritz Carlton, recognized for exceptional customer service and GXP compliance. Proven expertise in cross-cultural communication and event coordination, enhancing guest experiences. Acknowledged for leadership in overseeing the Club Lounge acquisition, contributing to the hotel's 5-Star reputation and earning the esteemed 5-Star award. Skilled in persuasion techniques, ensuring satisfaction for international clientele. I am an Officer in the United States Army Reserves. I spent the first year of my career working as a Host Nation Liaison Officer, being skilled enough to take my skills overseas. Now, I am BOLC qualified and getting ready to take command as a Platoon Leader.

Overview

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1
Certification

Work History

Communications Agent

Ritz Carlton
Pentagon City, VA
04.2024 - Current
  • Primary Software Operator
  • Damage Control for Hotel Operations
  • Customer Service
  • Guest Experience Expert
  • Language Liaison for International Guests

Education

Communication And Rhetoric

Christopher Newport University
Newport News, VA
05.2023

Skills

  • Cross-cultural communication
  • Event coordination
  • Crisis management
  • Public relations
  • Analytics reporting
  • Internal communications
  • Strategy implementation

Military Experience

  • Virginia National Guard in Newport News, VA
  • Host Nation Liaison Officer, 200th MPC, Fort Meade MD
  • Demonstrated ability to follow directions, lead and develop others, and think innovatively to complete tasks.
  • Exceeded standards in task completion, showcasing perseverance and outstanding work ethic.
  • Maintained a positive attitude and collaborated effectively with team members to achieve common goals.
  • Adapted quickly to new skills and concepts.

Certification

  • Available upon request

Timeline

Communications Agent

Ritz Carlton
04.2024 - Current

Communication And Rhetoric

Christopher Newport University
Harrison PearsonConcierge