Anette Laurencio
Las Vegas,NV
Summary
Throughout my career, I've consistently showcased a keen ability to quickly grasp new concepts and adapt to changing environments. Whether it's mastering complex technologies or navigating organizational shifts, I approach each challenge with enthusiasm and flexibility. By proactively seeking out learning opportunities and incorporating feedback, I continuously enhance my skills and contribute effectively to team objectives. My proven track record as a fast learner and adaptable professional underscores my ability to thrive in dynamic settings and drive success.
Overview
4
4
years of professional experience
Work History
Communications Agent
Waldorf Astoria
06.2024 - Current
- Facilitated clear and concise communication between various departments within the organization to ensure smooth operations
- Responded promptly to client inquiries via phone, email, and chat, providing accurate and detailed information
- Collaborated with team members to develop training materials for improving overall communication skills within the organization
- Effectively managed a high volume of incoming calls, transferring to appropriate departments and providing information as needed
- Responded promptly to guest inquiries and resolved any issues or complaints to ensure satisfaction
Inside Sales Representative
Tesla
01.2024 - 05.2024
- Successfully managed a portfolio of 200+ accounts, consistently exceeding sales targets by 20% each quarter
- Developed strong relationships with customers through active listening and understanding their unique needs, resulting in a 95% customer retention rate
Spa Host Lead
The Cosmopolitan
05.2023 - 12.2023
- Managed spa reservations system efficiently, coordinating bookings and handling changes in schedule as needed
- Trained and supervised a team of spa hosts to ensure smooth operation and uphold service standards
- Collaborated with spa management to develop strategies for enhancing guest experience and increasing satisfaction levels
VIP Host
The Chelsea at The Cosmopolitan
05.2022 - 05.2023
- Provide exceptional customer service to high-profile clientele, ensuring their needs and requests are met promptly and efficiently
- Coordinate and manage reservations, seating arrangements, and special requests for VIP guests
- Anticipate and address any issues or concerns that may arise during the VIP guest experience to ensure a seamless and enjoyable visit
- Act as a liaison between VIP guests and various departments to ensure a high level of service and satisfaction
Shift Lead
Blaze Pizza
09.2021 - 01.2023
- Supervised and trained team of 10+ associates to ensure smooth operation of blaze pizza during shifts
- Developed and implemented schedules to optimize staffing levels and meet business needs
- Resolved customer complaints and escalated issues in a timely and professional manner
Shift Lead
In N Out
06.2021 - 06.2022
- Prepared end-of-shift reports, including sales figures and inventory counts, to assist in decision-making and planning for future shifts
- Oversaw daily operations, including managing customer inquiries, resolving issues and delegating tasks effectively
- Trained and mentored new team members to ensure seamless onboarding and successful integration into the team
Retail Associate
Calvin Klein
05.2021 - 09.2021
- Provided exceptional customer service by greeting and assisting customers in finding products
- Maintained organized and visually appealing store displays to attract customers
- Processed transactions accurately and efficiently using POS system
- Assisted in inventory management by restocking shelves and monitoring product levels
Education
BBA - Business Management
University of Nevada, Las Vegas
Las Vegas, NV05-2027
High School Diploma -
Liberty High School
Las Vegas, Nevada 05-2023
Skills
- Adaptability
- Critical Thinking
- Problem solving
- Communication
- Cross-cultural communication
- Business writing
Languages
Spanish
Advanced (C1)
English
Advanced (C1)
Timeline
Communications Agent
Waldorf Astoria
06.2024 - Current
Inside Sales Representative
Tesla
01.2024 - 05.2024
Spa Host Lead
The Cosmopolitan
05.2023 - 12.2023
VIP Host
The Chelsea at The Cosmopolitan
05.2022 - 05.2023
Shift Lead
Blaze Pizza
09.2021 - 01.2023
Shift Lead
In N Out
06.2021 - 06.2022
Retail Associate
Calvin Klein
05.2021 - 09.2021
BBA - Business Management
University of Nevada, Las Vegas
High School Diploma -
Liberty High School
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