Rawinder Sallan
Arlington,WA
Summary
Skilled communications agent known for exceptional phone etiquette and customer service. Successfully resolved inquiries and managed guest bookings, contributing to a seamless customer experience and operational effectiveness.
Overview
4
4
years of professional experience
Work History
Communications Agent
Tulalip Tribes - Quil Ceda Village
Marysville, WA
09.2021 - Current
- Developed and implemented communication strategies to enhance community engagement.
- Resolved customer inquiries through multiple channels, ensuring timely and effective support.
- Managed high-volume calls, maintaining composure and professionalism during peak times.
- Collaborated with team members to streamline processes, enhancing overall service efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Entered and updated patient information in computer systems daily.
- Scheduled guest bookings and managed calendars.
- Processed and verified guest identification and payment information.
- Handled sensitive information with professionalism and discretion.
- Used Microsoft Office (Word, Excel, Outlook) for reports, emails, and documentation.
Education
High School Diploma -
Marysville Pilchuck High School
Marysville, WAAssociate of Science - Nursing
Everett Community College
Everett, WA06-2028
Skills
- Internal communications
- Customer service
- Teamwork and collaboration
- Multitasking Abilities
- Professional phone etiquette
- Scheduling guests efficiently
- Basic knowledge of Microsoft Office (Word, Excel, email)
- Understanding patient privacy
- Handling scheduling conflicts
Languages
Hindi
Limited Working
Punjabi
Native or Bilingual
English
Native or Bilingual
Timeline
Communications Agent
Tulalip Tribes - Quil Ceda Village
09.2021 - Current
High School Diploma -
Marysville Pilchuck High School
Associate of Science - Nursing
Everett Community College