Harrison P. Spencer
Los Angeles,CA
Summary
Dynamic professional with a proven track record at Truss, excelling in client relationship management and strategic initiatives. Adept at leveraging digital marketing skills to enhance user engagement and retention. Strong leadership and problem-solving abilities drive operational success and team efficiency, ensuring exceptional service delivery and client satisfaction.
Overview
8
8
years of professional experience
Work History
Swim School Director
Entrepreneurial Venture
Rancho Cucamonga, CA
2018.05 - 2026.09
- Launched and operated independent swim instruction business
- Managed daily operations of swim school, ensuring smooth program execution.
- Developed and maintained client relationships to enhance water safety awareness across all age groups
- Created personalized schedules to improve student retention and increase client engagement
- Coordinated scheduling for classes, maximizing resource utilization and attendance.
- Managed customer service interactions, addressing inquiries and resolving issues to ensure client satisfaction.
Executive Assistant
Truss
2024.03 - 2025.01
- Coordinated day-to-day operations and strategic initiatives for executive leadership across departments
- Documented and refined internal processes to improve team efficiency and support product scalability
- Contributed to the development and training of the company’s AI support systems, including ChatGPT integration for customer service workflows
- Directed customer engagement efforts to enhance satisfaction, retention, and gather product feedback
- Created and distributed weekly newsletters using Mailchimp to boost user engagement and brand visibility
Blogging Intern
California Life HD
2024.01 - 2024.07
- Wrote and published weekly WordPress blogs for national lifestyle TV show, targeting audience interests
- Partnered with editorial team to create SEO-driven content, increasing audience engagement
Swim Instructor & Pool Deck Manager
Safety First Aquatics
2018.05 - 2019.08
- Led swim instruction for children and adults, prioritizing safety and fostering skill development
- Managed team of instructors, providing guidance and ensuring clear communication with clients
Education
Bachelor of Arts - Communications
University of Southern California
Los Angeles, CA05.2024
High School Diploma -
Damien High School
La Verne, CA05.2018
Skills
- Technical & Analytical
- Client relationship management
- Microsoft Office Suite
- SPSS
- WordPress
- Mailchimp
- Data Analysis
- Research Studies
- Newsletter Creation
- Marketing & Business
- Digital Marketing
- Social Media Strategy
- Advertising
- Prospecting
- Client Acquisition
- Customer Retention
- Communications & Writing
- Blogging
- Copywriting
- Public Relations
- Strategic Messaging
- Scheduling coordination
- Problem solving
- Time management
- Strong leadership
Skills
Microsoft Office Suite, SPSS, WordPress, Mailchimp, Data Analysis, Research Studies, Newsletter Creation, Digital Marketing, Social Media Strategy, Advertising, Prospecting, Client Acquisition, Customer Retention, Blogging, Copywriting, Public Relations, Strategic Messaging
Timeline
Executive Assistant
Truss
2024.03 - 2025.01
Blogging Intern
California Life HD
2024.01 - 2024.07
Swim School Director
Entrepreneurial Venture
2018.05 - 2026.09
Swim Instructor & Pool Deck Manager
Safety First Aquatics
2018.05 - 2019.08
Bachelor of Arts - Communications
University of Southern California
High School Diploma -
Damien High School