Harrison Spiers
Charlotte,North Carolina
Summary
Results-driven technician with a strong focus on customer relationship management, effective communication, and attention to detail. Proven ability to enhance customer satisfaction and drive sales through personalized service and engagement. Dynamic professional with extensive experience in HVAC operations and customer engagement. Recognized for exceptional communication skills and a strong focus on team building, resulting in improved client satisfaction and streamlined workflows. Eager to leverage expertise for impactful project outcomes.
Overview
6
6
years of professional experience
Work History
HVAC Team Lead
UMC inc
Denver, Colorado
10.2023 - 01.2026
- Led team in daily operations and workflow management to ensure efficient task execution.
- Coordinated project timelines and allocated resources to optimize team member contributions.
- Trained new staff on company policies and standard operating procedures.
- Organized regular team meetings to align on goals and track progress towards objectives.
- Monitored team progress and enforced deadlines.
- Supported the manager in developing plans for future projects, initiatives and objectives.
Technician
Stanley Steamer
Fort Collins, Colorado
02.2020 - 10.2023
- Collaborated with team members to complete service requests, enhancing overall service delivery.
- Communicated with clients about service details and expectations.
- Engaged customers through effective communication and product recommendations.
- Cultivated key customer relationships, contributing to increased sales.
- Placed orders and answered customer questions in-person, through email, and over phone to maximize customer service.
- Processed transactions accurately using point-of-sale systems.
- Initiated social conversations with customers, fostering a friendly atmosphere and improving shopping experience.
Education
High School Diploma -
:
01-2016
Skills
- Customer relationship management
- Order processing
- Time management
- Communication skills
- Attention to detail
- Team building
- People management
- Team leadership
- Clear communication
Timeline
HVAC Team Lead
UMC inc
10.2023 - 01.2026
Technician
Stanley Steamer
02.2020 - 10.2023
High School Diploma -
: