Harry Evans
Gray,ME
Summary
Forward-thinking professional with proven history of leadership, planning and maintaining the highest standards every bar I've worked on or managed in England. Building relationships with staff to ensure their development and motivation has always been a priority in my working life. In the last 8 years I have built a variety of experience and service styles working in different environments and types of events.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Revolution Bars
Cheltenham, England
05.2022 - 05.2024
- Conducted regular performance reviews for employees to identify areas of improvement.
- Developed a system for tracking inventory and ordering supplies as needed.
- Assisted with the writing of the rota.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Maintained up-to-date knowledge of company products and services.
- Planned and executed employee training sessions
- Created staff incentives
- Interviewed and employed new members of staff
Bar Supervisor
Ellenborough Park Hotel
Cheltenham, England
10.2019 - 02.2021
- Provided guidance and support to bartenders while they served guests at the bar.
- Conducted regular inspections of equipment used in the preparation of drinks.
- Enforced health and safety regulations in the bar area.
- Assisted with ordering supplies and restocking items as needed.
- Interacted with guests in a professional manner at all times.
- Trained new employees on proper bar tending techniques and food safety protocols.
- Supervised daily operations of the bar including opening and closing procedures.
Bartender
Sixways Wine Bar
Cheltenham, England
02.2018 - 10.2019
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Cleansed glasses with sanitizing solution after each use.
- Resolved customer complaints in a professional manner.
- Processed payments accurately and efficiently with POS system.
- Assisted in setting up the bar for service shift.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Developed good working relationships with fellow employees through effective communication.
Breakfast Supervisor /Assistant Bartender
Ellenborough Park Hotel
Cheltenham, England
06.2016 - 02.2018
- Addressed customer complaints promptly and professionally while maintaining high standards of hospitality.
- Established standard operating procedures for all breakfast services related activities.
- Hosted, seated and took orders from guests.
- Assigned tasks to staff members according to their qualifications and experience level.
- Cleaned and relayed tables in a timely fassion
- Directed and supervised the activities of kitchen personnel to ensure that food preparation and service met quality standards.
- Trained new employees on proper food handling techniques, customer service standards, and sanitation procedures.
Education
Diploma - Football (soccer) Studies
Hartpury College
England 07-2016
High School Diploma -
St Peter's High School
Gloucester, UK07-2015
Skills
- Product and service knowledge
- Recruiting and interviewing
- Operations Management
- Employee Performance Evaluations
- Task Delegation
- Sales monitoring
- Customer Relations
- Team motivation
- Orientating and training
- Employee engagement
- Staff Management
- Staff Training and Development
Timeline
Assistant Manager
Revolution Bars
05.2022 - 05.2024
Bar Supervisor
Ellenborough Park Hotel
10.2019 - 02.2021
Bartender
Sixways Wine Bar
02.2018 - 10.2019
Breakfast Supervisor /Assistant Bartender
Ellenborough Park Hotel
06.2016 - 02.2018
Diploma - Football (soccer) Studies
Hartpury College
High School Diploma -
St Peter's High School
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