Summary
Overview
Work History
Education
Skills
Timeline
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Harry Helmke III

Kingwood,TX

Summary

As a Senior Correctional Officer with the Texas Department of Criminal Justice, adept at crisis management and inmate supervision. Successfully reduced misconduct through policy enforcement and de-escalation techniques, fostering a secure environment. Proven mentor with strong observational skills, committed to enhancing inmate rehabilitation and maintaining safety within correctional facilities.

Correctional professional known for maintaining high standards and delivering results. Proven experience in managing inmate populations and ensuring safety within correctional facilities. Reliable team player adaptable to changing environments, with strong skills in conflict resolution and compliance enforcement.

Experienced with maintaining secure and orderly environments in correctional facilities. Utilizes conflict resolution skills and ensures adherence to safety protocols. Knowledge of team management and effective communication strategies.

Hardworking Correctional Officers are skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches.

Committed Correctional Officer skilled in maintaining order by enforcing rules and regulations in prison and jail settings. Handles difficult inmates and high-pressure situations with sound judgment and reasoned thinking demonstrated over 17 years in this career path.

Overview

24
24
years of professional experience

Work History

Senior Correctional Officer

Texas Department Of Criminal Justice
03.2025 - Current
  • Reduced instances of inmate misconduct by enforcing strict adherence to facility rules and regulations.
  • Responded swiftly to medical emergencies within the institution, providing first aid care while awaiting professional assistance when necessary.
  • Performed routine inspections of housing units, identifying maintenance issues for prompt resolution by facilities personnel.
  • Conducted thorough searches for contraband, preventing potential threats to the safety of staff and inmates.
  • Maintained safety and security within the correctional facility through diligent monitoring and supervision of inmates.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Enforced rules and regulations to maintain order among inmates.
  • Observed behavior of residents individually and in groups.

Senior Correctional Officer

Texas Department Of Criminal Justice
06.2006 - 06.2023
  • Contributed to the successful completion of mandatory audits by maintaining accurate records and ensuring compliance with state regulations.
  • Provided crisis intervention during emergencies, utilizing de-escalation techniques to maintain a calm environment.
  • Reduced instances of inmate misconduct by enforcing strict adherence to facility rules and regulations.
  • Responded swiftly to medical emergencies within the institution, providing first aid care while awaiting professional assistance when necessary.
  • Performed routine inspections of housing units, identifying maintenance issues for prompt resolution by facilities personnel.
  • Mentored junior correctional officers, sharing best practices in effective inmate management strategies.
  • Led training programs for newly hired correctional officers, emphasizing safety protocols and proper use of restraint equipment.
  • Conducted thorough searches for contraband, preventing potential threats to the safety of staff and inmates.
  • Maintained safety and security within the correctional facility through diligent monitoring and supervision of inmates.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
  • Conducted routine and emergency head counts.
  • Escorted inmates to and from cells, court, hospitals, and medical appointments.
  • Prepared, processed and maintained forms, reports, logs, records, and activity journals.
  • Observed behavior of residents individually and in groups.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Enforced rules and regulations to maintain order among inmates.
  • Prepared reports to document incidents and violations.
  • Made rounds at specified intervals and conducted head counts and roll calls.
  • Conducted security checks of inmates and living areas.
  • Documented inmate behavior and activities in logbooks.
  • Transported inmates to and from court hearings, medical appointments and other locations.
  • Supervised inmates during meals, recreation and other activities.
  • Investigated and responded to incidents of inmate misconduct.

Customer Service Representative

Circuit City Stores
03.2004 - 02.2006
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Managed timely and effective replacement of damaged or missing products.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Trained staff on operating procedures and company services.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.

Warehouse Worker

Best Buy
05.2001 - 07.2004
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as 50 pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Performed routine maintenance checks on warehouse equipment to ensure optimal functionality at all times.
  • Improved record-keeping accuracy, diligently updating warehouse management system with transaction details.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Enhanced order fulfillment accuracy, double-checking each order against its picking list.
  • Enhanced physical inventory counts, participating in semi-annual audits to verify stock levels.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Verified documentation and condition of freight to assure quality standards were achieved.
  • Surrounded items in cling film, padded blankets, and tape to protect from damage.
  • Managed warehouse operations and verified proper shipment procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Education

Associate of Arts - Core Curriculum

Kingwood Community College
Kingwood, TX

High School Diploma -

Kingwood Highschool
Kingwood, TX
05-2001

Skills

  • Inmate supervision
  • Restraint techniques
  • Self-defense tactics
  • Physical fitness
  • Security protocols
  • De-escalation techniques
  • Firearm handling
  • Crisis management
  • Policy enforcement
  • Behavioral analysis
  • Correctional facility procedures
  • Safety and security enforcement
  • Conflict resolution skills
  • Mental health awareness
  • Observation
  • Trained in defensive tactics
  • Inmate monitoring
  • Contraband seizure
  • Security procedures
  • Safety
  • Weapons training
  • Suicide prevention
  • Mentorship

Timeline

Senior Correctional Officer

Texas Department Of Criminal Justice
03.2025 - Current

Senior Correctional Officer

Texas Department Of Criminal Justice
06.2006 - 06.2023

Customer Service Representative

Circuit City Stores
03.2004 - 02.2006

Warehouse Worker

Best Buy
05.2001 - 07.2004

Associate of Arts - Core Curriculum

Kingwood Community College

High School Diploma -

Kingwood Highschool

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