HARRY KEATHLEY
Jensen Beach
Summary
Results-driven Senior Warranty Manager with expertise in warranty analysis, operational efficiency, and team management. Proven track record in enhancing customer satisfaction through effective problem-solving and streamlined processes.
Overview
20
20
years of professional experience
Work History
SR. Warranty Manager
Kolter Group
Delray Beach, FL
07.2005 - 06.2025
- Led warranty claims process, ensuring adherence to company policies and procedures.
- Developed training programs for staff on warranty management systems and processes.
- Analyzed warranty data to identify trends and recommend process improvements.
- Collaborated with cross-functional teams to enhance customer satisfaction regarding warranty issues.
- Streamlined communication between departments to resolve warranty disputes effectively.
- Implemented strategic initiatives that reduced warranty claim processing time by improving workflow efficiency.
- Mentored junior team members in best practices for managing warranties and claims handling.
- Evaluated vendor performance related to warranty services, ensuring compliance with contractual obligations.
- Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
- Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
- Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
- Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
- Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
- Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
Education
High School Diploma -
Trenton High School
Trenton, MI06-1977
Skills
- Warranty analysis
- Operational efficiency
- Team management
- Escalation handling
- Department operations management
- Customer service
- Problem-solving
- Organizational skills
Timeline
SR. Warranty Manager
Kolter Group
07.2005 - 06.2025
High School Diploma -
Trenton High School