Harry Mishkin
Worcester,MA
Summary
Combines powerful analytic skills with effective people skills to help navigate complexity and establish consensus on objectives to create realistic and action plans Asks the right questions knowledge of current technologies and best practices for analysis, documentation, data modelling and system design with the drive to meet deadlines and budgetary requirements. Builds common understanding between stakeholders and key users to facilitate clearly defined project objectives and requirements.
Overview
24
24
years of professional experience
Work History
Municipal Energy
Independent Consultant
01.2020 - 03.2024
- Improved municipal efficiency by implementing new digital record-keeping systems.
- Oversaw election processes, including voter registration drives and coordination with poll workers on Election Day.
- Actively participated in professional organizations, staying up-to-date on industry trends and best practices to further improve service delivery.
- Managed sensitive information, maintaining confidentiality and adhering to strict legal requirements.
Senior Analyst (Contract)
Avid Technical Resources
03.2015 - 06.2017
- Led the effort to enable the first early voting (EV) process in MA
- Derived and documented changes needed in the State’s voter registration information system and municipal clerks’ workflows
- Revived project to replace the existing State voter registration information system (VRIS)
- Identified requirements for a new system by analyzing existing VRIS functionality and data
- This included conducting review sessions with pertinent stakeholders
- Wrote a request for information (RFI), bringing the project to the make-vs-buy decision
Senior Business Systems Analyst (Contract)
Leapfrog Systems
02.2013 - 11.2014
- Served as key contributor to the team for establishing compliance with selected sections of the Affordable Care Act as well as other healthcare-related federal and state legislation
- Specific accountabilities included:
- Leveraging existing HEDIS health care quality metrics to meet the CMS mandate for similar reporting for health plans offered on the MA Connector
- Writing a Statement of Compliance with federal regulations for mental health parity
- This document was accepted for submission to the MA Department of Insurance following collaboration with senior-level medical and behavioral health officers
- Documenting claim processing and data changes needed to accommodate the requirement that all individual health plans be based on a calendar year
- This process included leading a group session to identify all claim processing scenarios, creating an implementation plan, and monitoring implementation and quality assurance testing
Manager/ Lead Analyst (Contract)
Cognizant Technical Solutions
05.2011 - 01.2013
- Managed a project at Blue Cross Blue Shield RI to identify data missing in their Enterprise Data Warehouse (EDW)
- Analyzed data sources and data flows used by the firm’s healthcare analytics team
- Identified the missing data and collaborated with business leads to determine which of these data elements would be added to the EDW
- Identified changes needed to data flows to Cognos system
- Established integrity of vendor’s copy of Blue Cross Blue Shield MA (BCBSMA) membership data — the first step in validating the vendor’s claim adjudication for BCBSMA
Company Founder, Primary Business & Data Analyst
System Sanity Inc.
01.2000 - 03.2011
- Selected engagements:
- United Heath Group (2011): Designed and built system to enable rapid creation of test environment for multiple projects
- Use SAS to create test data sets according to the needs of each project
- Coldwell Banker Residential Brokerage (2007 to 2011): Enabled the expansion of coverage from 4 multiple listing services (MLS) to 9 by helping to develop an XML-based interface for the new feeds and creating test automation
- Other projects:
- Saved the Company $2M annually by leading development of a web-based application that replaced an external fax service
- Designed and prototyped a system to replace the Legal team’s labor-intensive document control process
- Managed testing for all enhancements to the firm’s public website, including user acceptance testing
- Cengage Learning (2007): Created detail design and tech specs for several high-priority enhancements to a web-based application for educators
- Led the development team to adopt the Scrum Agile methodology
- Harvard Pilgrim Healthcare (2007): Collaborated with Perot Systems' technical leads to build a Teradata data warehouse loading infrastructure (ETL)
- Aetna (2004-2006): Helped adopt a service oriented architecture (SOA) to an enterprise system integration effort by working with development team leads in transforming inter-domain data flow requirements to a contract form consistent with the SOA architecture
- United Health Group (2003-2004): Developed methodology and application code to enable rapid creations of test platforms for any application under development
- Test data created using SAS, based on the source for sample test data
- Cigna Healthcare (2000-2002): Served as technical lead to expand a fee-schedule system from one business unit to an enterprise-wide application
- Managed a group of developers to code, test and implement fixes and enhancements
- Initiated the design and development of more robust system architecture because of operational problems encountered as the load volume increased on the existing version of the system
- New architecture was accepted, developed and implemented
- Fee schedules for all remaining health plans successfully added
Education
Master of Business Administration - Computer Information Systems
Arizona State University
Tempe, AZMaster of Arts - Counseling Psychology
California Institute of Asian Studies (now named California Institute of Integral Studies)
Bachelor of Arts - Communications
Antioch College
Yellow Springs, OHSkills
- Elicit Business Requirements
- Data Analytics
- SAS
- Data Warehousing
- ETL
- Process and Data Modelling
- Data Flows
- Documentation
- Executive Reports
Websites
Accomplishments
Led creation of requirements for new voter registration information system for the State of Massachusetts
Personal Information
Title: Senior Business Systems Analyst
Timeline
Municipal Energy
Independent Consultant
01.2020 - 03.2024
Senior Analyst (Contract)
Avid Technical Resources
03.2015 - 06.2017
Senior Business Systems Analyst (Contract)
Leapfrog Systems
02.2013 - 11.2014
Manager/ Lead Analyst (Contract)
Cognizant Technical Solutions
05.2011 - 01.2013
Company Founder, Primary Business & Data Analyst
System Sanity Inc.
01.2000 - 03.2011
Master of Arts - Counseling Psychology
California Institute of Asian Studies (now named California Institute of Integral Studies)
Bachelor of Arts - Communications
Antioch College
Master of Business Administration - Computer Information Systems
Arizona State University
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