Summary
Overview
Work History
Education
Skills
Additional Information - Software Proficiency
Websites
Timeline
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COURTNEY ELLIOTT

Dallas,TX

Summary

Risk and Compliance Leader with 20 years of experience in financial services and payments. Expertise in payment processing operations, risk governance, and compliance, with a proven ability to lead high-performing teams. Skilled in stakeholder communication, fraud reviews, and operational efficiency, driving process improvements and optimizing KPIs. Recognized for developing talent and fostering collaboration to achieve organizational goals.

Overview

15
15
years of professional experience

Work History

HR Operations Project Manager

Independent Consultant
01.2024 - Current
  • Develop and execute comprehensive HR project roadmaps, incorporating Agile methodologies to enhance adaptability and mitigate risks, ensuring 100% on-time project delivery.
  • Provide strategic recruiting and talent management services to clients, focusing on process optimization, compliance, and operational efficiency.
  • Collaborate with leadership and cross-functional teams to improve hiring workflows and ensure timely candidate placement.
  • Deliver process improvements that reduced time-to-hire by 15% through streamlined interview scheduling and feedback loops.
  • Facilitate HR technology implementations to streamline ATS workflows, enhance pipeline quality, and reduce candidate drop-off by 25%.

Program Manager-Talent Acquisition

JP Morgan Chase & Co
03.2020 - 08.2023
  • Designed and implemented high-impact recruitment campaigns, optimizing sourcing strategies and reducing time-to-fill through automation and AI-powered talent matching.
  • Developed predictive analytics dashboards to track talent pipeline trends, enabling data-driven decision-making and improving workforce planning accuracy.
  • Analyzed hiring trends and risk factors, presented findings, and collaborated with senior leadership for proactive resolutions.
  • Updated interviewing and hiring processes, reducing processing time by 20% through automation and workflow improvements.
  • Maintained consistent follow-ups with hiring managers and candidates to ensure smooth onboarding and employee retention.
  • Achieved 100% Candidate Satisfaction Score (2022, 2023) through efficient and compliant hiring practices.

Branch Manager-Vice President

JP Morgan Chase & Co
03.2014 - 03.2020
  • Led a 20+ member team in executing customer service transformation projects, leveraging Salesforce analytics to optimize resource allocation and improve service levels by 15%.
  • Conducted financial audits, risk assessments, and compliance monitoring to ensure adherence to regulatory requirements, reducing operational losses.
  • Managed end-to-end implementation of new banking products and risk mitigation strategies, working collaboratively with different departments to align with corporate objectives.
  • Implemented fraud detection protocols and escalated suspicious activity, reducing fraud-related losses by 40%.
  • Trained and coached a high-performing sales team, improving customer experience scores by 20% while maintaining operational efficiency.
  • Communicated effectively across departments including risk, fraud, and technical support to address escalations and prevent potential losses.
  • National Sales Achievers Recognition (2016, 2017, 2019), President's Club (2018), Gold Club Ranking for Customer Service (2017, 2018).

Assistant Manager

JP Morgan Chase & Co
03.2010 - 03.2014
  • Supervised payment operations, including credit card, mortgage, auto loan, commercial and business banking transactions.
  • Managed daily branch operations, ensuring adherence to regulatory policies, fraud prevention measures, and risk mitigation protocols.
  • Conducted internal audits and compliance reviews, identifying operational gaps and implementing corrective actions to improve efficiency.
  • Led initiatives to enhance process workflows, reducing transaction errors and improving operational turnaround times.
  • Conducted risk assessments for new accounts, identifying potential fraud and escalating high-risk cases to compliance teams.
  • National Sales Achievers Recognition (2012).

Education

B.A. - Psychology

Midwestern State University

Skills

  • Fraud Prevention
  • Risk Assessment
  • Data Accuracy
  • Transaction Monitoring
  • Regulatory Compliance
  • Account Maintenance
  • Analytical Decision Making
  • Cross-Functional Collaboration
  • Stakeholder Engagement
  • Process Optimization
  • Performance Management
  • Leadership Training and Development
  • Workflow improvement

Additional Information - Software Proficiency

  • MS Office
  • LinkedIn Recruiter
  • Zendesk
  • Tableau
  • Oracle HCM
  • Jira
  • ATS
  • ServiceNow
  • Slack
  • Salesforce

Timeline

HR Operations Project Manager

Independent Consultant
01.2024 - Current

Program Manager-Talent Acquisition

JP Morgan Chase & Co
03.2020 - 08.2023

Branch Manager-Vice President

JP Morgan Chase & Co
03.2014 - 03.2020

Assistant Manager

JP Morgan Chase & Co
03.2010 - 03.2014

B.A. - Psychology

Midwestern State University

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