Joshua Keyes
Greenville,NC
Summary
Data analysis professional prepared to deliver impactful insights and drive business decisions. Adept in data visualization, statistical analysis, and database management, with strong focus on teamwork and adaptability. Known for reliability, analytical thinking, and results-driven approach. Skilled in Python, SQL, and Excel, ensuring robust data solutions and strategic recommendations.
Overview
5
5
years of professional experience
Work History
DATA ANALYST
INDEPENDENT CONSULTANT
01.2024 - Current
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Enhanced business efficiency by identifying trends and patterns in complex datasets.
- Implemented robust control measures to improve analytical output reliability.
- Developed data mining algorithms to identify and classify patterns in data.
- Remote Position
CUSTOMER SERVICE SPECIALIST
CONDUENT GLOBAL
10.2023 - 12.2024
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Implemented process improvements that enhanced customer satisfaction and operational efficiency.
- Provided prompt and courteous assistance to customers via
phone, email, chat, and remote desktop support for software-
related inquiries, technical issues, and account management tasks
maintaining a customer resolution rate of 95% over my tenure with
the company. - Remote Position
ADMINISTRATIVE ASSISTANT
FIRST CALL RESOLUTION
06.2021 - 07.2023
- Driven by a fervent dedication to ongoing growth and improvement, I consistently strive to expand my knowledge and skills. Functioning adeptly within collaborative team environments, I am always ready to offer support and guidance, fostering a culture of cohesion and mutual success.
- Thriving amidst fast-paced settings, I excel under pressure, maintaining focus and delivering results efficiently. Through rigorous coursework and active participation in volunteer activities, I have honed robust organizational and communication abilities, equipping me with the tools to navigate diverse challenges with ease and efficacy.
- Managed correspondence, ensuring timely responses to client inquiries and internal communications.
- Coordinated scheduling and logistics for executive meetings and company events.
- Remote Position
Education
High School Diploma -
Junius Rose High School
06.2011
Skills
- Experience with Zendesk
- Microsoft Teams management
- Typing speed of 65 WPM
- Proficient in Google Suite
- Experience with CRM applications
- Issue resolution expertise
- Analytical problem solving
- Customer engagement via live chat
- Detail-oriented analysis
- Genysis expertise
- Effective multi-tasking
- Experience with Salesforce
- Accurate data entry
- Customer engagement
- Data quality assurance
- Data entry precision
- Proficient in organization techniques
- Technical problem-solving
Timeline
DATA ANALYST
INDEPENDENT CONSULTANT
01.2024 - Current
CUSTOMER SERVICE SPECIALIST
CONDUENT GLOBAL
10.2023 - 12.2024
ADMINISTRATIVE ASSISTANT
FIRST CALL RESOLUTION
06.2021 - 07.2023
High School Diploma -
Junius Rose High School