Ardita Qemeqi
Latham Roofing and Siding
Schenectady,US
4
Languages
1
Certification
18
years of professional experience
Analytical professional with expertise in operational, financial, and customer data analysis. Skilled in data analysis, reporting, dashboard development, and KPI tracking, leveraging tools such as Excel, SQL, and Tableau. Experienced in transforming complex data into actionable insights to improve efficiency, optimize processes, and support strategic business decisions.
Work History
Data Analyst
11 Months- Analyze operational and financial data to improve profitability and business performance.
- Track project costs, revenue, expenses, and profit margins across multiple jobs.
- Design executive dashboards to monitor KPIs, project progress, costs, and financial performance.
- Perform financial analysis to identify cost-saving opportunities and improve efficiency.
- Manage and validate large datasets to ensure accuracy and support business decisions.
- Develop reports and visualizations to support budgeting, forecasting, and strategic planning.
- Analyze sales and operational trends to improve workflow and resource allocation.
- Deliver data-driven insights to support pricing, scheduling, and project execution.
Senior Customer Service Representative
1 Year 5 Months- Led customer service operations, supporting team performance and maintaining high customer satisfaction.
- Trained and mentored new hires on procedures, systems, and customer service best practices.
- Managed complex customer issues, escalations, and technical support requests through phone, email, and chat.
- Collaborated with Fraud Prevention teams to investigate payment issues and resolve transaction-related concerns.
- Improved customer service processes and procedures to increase efficiency and service quality.
- Analyzed customer feedback and service trends to identify improvement opportunities.
- Collaborated with Sales, Marketing, and Technical Support teams to resolve issues and enhance the customer experience.
Social Media Representative
1 Year 4 Months- Managed social media channels and TripAdvisor presence to improve customer engagement and brand reputation.
- Monitored and responded to customer reviews, feedback, and inquiries to enhance customer experience.
- Analyzed TripAdvisor feedback and survey data to identify trends and areas for improvement.
- Prepared monthly reports tracking customer satisfaction, engagement, and key performance metrics.
- Collaborated with Marketing and Customer Service teams to develop promotional campaigns and improve customer relationships.
- Created digital content and promotional materials to support brand growth.
Customer Service Representative
1 Year 2 Months- Provided frontline customer support through phone, email, and chat for product, service, and transaction-related inquiries.
- Managed daily workload and productivity goals while meeting individual and team performance targets.
- Resolved customer concerns efficiently by identifying issues and providing effective solutions.
- Utilized internal ticketing systems, customer portals, databases, and Groupon tools to manage customer requests.
- Assisted customers with Groupon redemption processes and merchant-related inquiries.
- Delivered clear and professional written and verbal communication across multiple support channels.
Inbound Customer Service Representative
1 Year 8 Months- Provided customer support through inbound calls, email, and live chat, addressing inquiries and service-related issues.
- Assisted customers with account questions, orders, payments, and product-related concerns.
- Resolved customer issues by identifying problems, providing solutions, and ensuring customer satisfaction.
- Managed multiple customer interactions while meeting quality, productivity, and response-time goals.
- Documented customer interactions and maintained accurate records using internal systems and databases.
- Communicated clearly and professionally across all support channels to deliver a positive customer experience.
- Collaborated with internal teams to escalate and resolve complex customer cases.Answered incoming customer inquiries via telephone, email and chat, providing professional and courteous assistance.
- Resolved customer complaints promptly, ensuring customer satisfaction and retention.
- Provided technical support to troubleshoot and resolve product or service issues, enhancing user experience.
- Maintained expertise in internal ticketing system, customer portals, and merchant features to facilitate efficient service delivery.
Inbound Customer Service Representative
1 Year- Provided customer support through phone, email, and chat, assisting with inquiries, account issues, and service requests.
- Managed high-volume customer interactions while maintaining accuracy, efficiency, and service quality.
- Resolved customer concerns by identifying issues, troubleshooting solutions, and ensuring customer satisfaction.
- Processed customer requests, updates, and transactions while maintaining detailed records.
- Used CRM systems and internal tools to document interactions and manage customer cases.
- Communicated clearly and professionally to build positive customer relationships.
- Met individual and team performance goals while delivering consistent customer support.
Mathematics and Computer Teacher
3 Years 1 Month- Developed and delivered mathematics and computer science lessons using structured, engaging teaching methods.
- Explained complex mathematical and technical concepts in a clear and accessible way for students.
- Taught computer hardware, software applications, and digital literacy skills in a classroom setting.
- Designed assessments, evaluated student performance, and tracked academic progress.
- Provided individualized support and mentoring to help students improve their understanding and skills.
- Integrated technology, hands-on activities, and innovative learning strategies to enhance student engagement.
- Collaborated with colleagues to improve curriculum, support student development, and achieve academic goals.
- Developed and implemented curriculum for diverse computer science topics.
Education
Master of Arts - Mathematics
Master's Program - Mathematics
Bachelor of Science - Mathematics
Skills
Data Analysis & Reporting
Financial Analysis
Business intelligence
Data Visualization & Presentations
Dashboard design and KPI monitoring
SQL (Basic Data Queries & Analysis)
Tableau
Advanced Excel
Data Cleaning & Validation
Problem Solving & Analytical Thinking
Process Improvement
Customer Experience Management
Salesforce / CRM Platforms
Zendesk management
Mathematics & Statistics
Social Media Analytics
Certification
- Advanced 2, IELP (Intensive English Language Program)
- Microsoft Office Specialist
LANGUAGES
Albanian
Italian
English
Spanish
Timeline
Data Analyst
Latham Roofing and Siding
09.2025 - CurrentRead More
Senior Customer Service Representative
Groupon
04.2021 - 09.2022Read More
Social Media Representative
Groupon
12.2019 - 04.2021Read More
Customer Service Representative
Groupon
10.2018 - 12.2019Read More
Inbound Customer Service Representative
Acca19
02.2017 - 10.2018Read More
Inbound Customer Service Representative
Conduent
02.2016 - 02.2017Read More
Mathematics and Computer Teacher
Cor Jesu
08.2008 - 09.2011Read More
University of Shkodra "Luigi Gurakuqi"
Bachelor of Science from Mathematics
Read More
University At Albany
Master of Arts from Mathematics
Read More
University of Shkodra "Luigi Gurakuqi"
Master's Program from Mathematics
Read More