KAMISHA DOE
Port Saint Lucie,FL
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Administrative Executive
KC Hauling Solutions LLC
02.2024 - Current
- Oversee business operations, scheduling, and customer communication for a licensed Florida logistics company.
- Manage contract documentation, invoicing, and state compliance records including insurance and bonding.
- Coordinate routes, dispatch logistics, and digital record management with strong organizational oversight.
- Ensure professional client experience and efficient back-office support for field operations.
Customer Service Representative
Zoro
09.2024 - 07.2025
- Delivered high-volume customer support via phone, email, and chat with focus on accuracy and empathy.
- Resolved customer issues and account inquiries using Salesforce CRM while maintaining compliance with company policies.
- Proactively identified and resolved account discrepancies, ensuring customer satisfaction and retention.
- Exceeded departmental KPIs in response time, CSAT, and FCR through effective problem-solving and communication.
- Collaborated with internal departments to streamline order and billing processes.
Virtual Administrative Assistant
MadBossLadi Trucking LLC
04.2020 - 09.2024
- Supported business operations through scheduling, identity verification, and financial transaction reconciliation.
- Handled inbound customer inquiries via phone, chat, and email with professionalism and accuracy.
- Assisted with HIPAA and Fair Credit Reporting Act (FCRA) compliance training for new hires.
- Improved process efficiency and response times through streamlined workflows.
Customer Service Representative
Sabre Hospitality Solutions / Working Solutions
04.2023 - 08.2024
- Managed 50–100 inbound customer calls daily regarding hotel reservations and booking modifications.
- Documented detailed interactions in SynXis Voice Agent and Genesys Cloud to maintain compliance accuracy.
- Consistently achieved or exceeded call center KPIs (AHT, AHA, CSAT) through clear communication and problem resolution.
Product Expert
TurboTax Intuit / Working Solutions
12.2022 - 04.2023
- Assisted customers with software troubleshooting, filing support, and billing inquiries using Salesforce CRM.
- Guided users through tax-related account issues, ensuring data accuracy and confidentiality.
- Processed refunds, applied retention offers, and provided compliance-focused resolution support.
Virtual Administrative Assistant
New Dimensions LLC
01.2015 - 02.2020
- Managed administrative functions for multiple teams including scheduling, vendor coordination, and client correspondence.
- Prepared reports, presentations, and documentation to support management operations.
- Organized staff calendars and travel logistics for executives.
Education
Associate of Science - Business Administration & Management
Florida Metropolitan University
Fort Lauderdale, FLSkills
- Customer satisfaction enhancement
- Customer escalation handling
- Empathy and active listening
- Experience with Salesforce and Zendesk
- KPI management expertise
- Financial support services
- Compliance management
- Effective problem resolution
- Salesforce proficiency
- Experience with Zendesk
- Experience with Genesys Cloud platform
- Skilled in SynXis management
- Skilled in Microsoft Office applications
- Proficient in Google Workspace
- Skilled in QuickBooks financial management
- Proficient in CRM platforms
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
Customer Service Representative
Zoro
09.2024 - 07.2025
Administrative Executive
KC Hauling Solutions LLC
02.2024 - Current
Customer Service Representative
Sabre Hospitality Solutions / Working Solutions
04.2023 - 08.2024
Product Expert
TurboTax Intuit / Working Solutions
12.2022 - 04.2023
Virtual Administrative Assistant
MadBossLadi Trucking LLC
04.2020 - 09.2024
Virtual Administrative Assistant
New Dimensions LLC
01.2015 - 02.2020
Associate of Science - Business Administration & Management
Florida Metropolitan University