Harry Robinson 3RD
Elizabeth
Summary
Dynamic and dedicated professional with extensive experience at Lantern Hill Erickson Senior Living, excelling in emergency response and conflict resolution. Proven ability to train and manage staff while ensuring workplace safety. Recognized for exceptional verbal communication and complex problem-solving skills, consistently delivering a secure and welcoming environment for residents and guests.
Overview
33
33
years of professional experience
Work History
EMR Certified Security Officer
Lantern Hill Erickson Senior Living
10.2023 - Current
- Respond to medical emergencies and provide efficient care utilizing all basic interventions.
- Respond to calls for service from dispatch and security.
- Perform regular patrols of the property, and respond to emergency and routine calls for service.
- Check identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greet guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remain calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Enforce all traffic and parking regulations.
- Follow up on reports of missing items, theft, vandalism, and other potential criminal activity.
- Utilize local police, fire, and EMS; effectively during emergencies.
- Complete thorough and detailed incident reports using our online report system.
CDL Shuttle Driver/Lobby Attendant
Lantern Hill Erickson Senior Living
02.2023 - 10.2023
- Transported residents, staff, and visitors on scheduled and unscheduled appointments.
- Operated vehicles equipped with wheelchair ramps and lifts.
- Assisted passengers with boarding and off-boarding from the vehicle.
- Prepared vehicles for usage, including performing pre & post-trip vehicle inspections, refueling, and other related tasks.
- Maintained the cleanliness of vehicles.
- Helped guests unload and load luggage.
- Answered guest's questions about property amenities and services.
- Built positive customer rapport for courteous, friendly and professional service.
- Prioritized safe, secure environments for guests and vehicles through vigilant patrols.
- Escorted drivers to vehicles and helped load or carry large items.
- Responded to customer requests efficiently and with knowledgeable assistance.
BTW Senior Ramp Trainer
United Airlines
02.1992 - 03.2022
- Trained ramp agents to handle all aspects of loading, stowing and unloading baggage, cargo airmail, air freight, ballast and company materials according to a predetermined plan received either electronically or manually from an Operations Agent.
- Engaged front-line co-workers to deliver excellent customer service and an on-time quality product - for example, participate in briefings, and develop team communications.
- Monitored front-line co-worker behavior with customers (both internal and external) to ensure consistency and compliance with Company guidelines, procedures and standards.
- Ensured compliance with United and Federal Aviation Administration (FAA) regulations and policies
- Monitored team activities, ensuring that each team member follows proper operational and safety procedures and customer service standards, and verbally coach and recognize agents to reinforce and improve behaviors.
- Supervised over 15 new hires to conduct effective aircraft marshalling.
- Provided friendly service to and maintains positive relationships with all internal and external Customers.
- Adhered to quality and service standards to support operational goals.
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives.
Education
Bachelor of Arts - Business Administration
Delaware State College
Dover, DE05-1988
Skills
- Verbal and written communication
- De-escalation techniques
- Punctuality
- Conflict resolution
- Emergency awareness
- Document preparation
- Staff management
- Workplace safety
- Complex Problem-solving
Timeline
EMR Certified Security Officer
Lantern Hill Erickson Senior Living
10.2023 - Current
CDL Shuttle Driver/Lobby Attendant
Lantern Hill Erickson Senior Living
02.2023 - 10.2023
BTW Senior Ramp Trainer
United Airlines
02.1992 - 03.2022
Bachelor of Arts - Business Administration
Delaware State College
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