Harry (Foster) Martin IV
Craig,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
Work History
General Manager
Steamboat Ski And Bike Kare
06.2018 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets, and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Responsible for 20,000% increase in Net Profit over 4 year period
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems
- Formulated policies and procedures to streamline operations
- Trained new employees on proper protocols and customer service standards
- Scheduled employees for shifts, taking into account customer traffic and employee strengths
- Interacted well with customers to build connections and nurture relationships
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
Leasing Agent
Capstone Real Estate Investments
09.2017 - 05.2018
- Consistently sold 15-20 leases (monthly) to maintain place as one of top three leasing agents
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Distributed and followed up on tenant renewal notices.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in property inspections to prepare for move-ins and move-outs.
- Recruited new residents through website advertising and marketing.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
Web Designer/Social Media Manager
Ski and Bike Kare
01.2016 - 05.2018
- Increased customer engagement through social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships which resulted 100% increase in digital reach.
- Developed marketing content such as blogs, promotional materials, and advertisements for social media.
- Developed and managed content calendars for each platform to establish timely and relevant posts.
- Designed and implemented social media strategies to align with business goals.
- Created and implemented impactful strategies to increase company brand awareness and engagement.
- Analyzed marketing plan and social media strategies to identify strategic weaknesses and make recommendations for improvements.
Sales Associate
Steamboat Ski and Bike Kare
06.2011 - 08.2016
- Sold high end inventory ranging from $500-$12,000 (per unit)
- Managed and Arranged retail inventory to optimize customer flow
- Focused on creation and implementation of marketing materials
- Print and Radio Ads
Education
Bachelor of Science - Management, Entrepreneurship, Marketing
Southern Illinois University
Carbondale, IL05.2018
Skills
- Customer Service specific to social media, telephone, and in person interactions
- Excellent communication/persuasion techniques
- Motivated Seller
- Adaptive
- Market Growth
- Vendor Partnerships
Timeline
General Manager
Steamboat Ski And Bike Kare
06.2018 - Current
Leasing Agent
Capstone Real Estate Investments
09.2017 - 05.2018
Web Designer/Social Media Manager
Ski and Bike Kare
01.2016 - 05.2018
Sales Associate
Steamboat Ski and Bike Kare
06.2011 - 08.2016
Bachelor of Science - Management, Entrepreneurship, Marketing
Southern Illinois University
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