Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Harsain Goldston

Leesburg,FL

Summary

Dedicated support professional with extensive experience addressing client needs and resolving inquiries promptly and effectively. Proficient in managing client interactions, troubleshooting issues, and ensuring customer satisfaction. Skilled in utilizing various software tools and systems to streamline support processes.

Overview

10
10
years of professional experience

Work History

Client Support Specialist

Life Extension
Tamarac, FL
03.2022 - Current
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Project Manager

GMS Connect
Fort Lauderdale, FL
03.2016 - 03.2022
  • Built sustainable relationships with customers through open communication.
  • Educated customers on product features and benefits.
  • Ensured compliance with all applicable laws and regulations related to the sale of goods or services.
  • Built and maintained knowledge of evolving product and service offerings to promote additional sales to existing customers.

Technical Support

Support.Com Inc
Redwood City, CA
08.2014 - 01.2016
  • Managed customer accounts by providing technical support when needed.
  • Provided technical support for applications and software products.
  • Provided technical support and troubleshooting for customer inquiries.

Education

Associate of Science - Computer Science

Kean College
Union, NJ
08-1995

Skills

  • Data Entry
  • Call escalation
  • Complaint resolution
  • Positive and professional
  • Problem-solving abilities
  • Quality Control
  • Technology Troubleshooting
  • Help desk tickets

References

References available upon request.

Timeline

Client Support Specialist

Life Extension
03.2022 - Current

Project Manager

GMS Connect
03.2016 - 03.2022

Technical Support

Support.Com Inc
08.2014 - 01.2016

Associate of Science - Computer Science

Kean College

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Harsain Goldston