Harsh Pathak
Hotel General Manager
Shelbyville,IN
Summary
Dynamic Hotel General Manager with a proven track record at Holiday Inn Express, excelling in operations management and customer service. Expert in cost control and performance monitoring, I drive team success through effective leadership and problem-solving, enhancing guest satisfaction and operational efficiency. Committed to fostering a positive work environment and achieving business growth.
Experienced with client relationship management, strategic planning, and revenue growth. Utilizes data-driven insights to tailor sales strategies and enhance client satisfaction. Track record of leading teams to achieve sales targets and deliver exceptional service.
Overview
7
7
years of professional experience
1
1
Certification
3
3
Languages
Work History
Hotel General Manager
Holiday Inn Express Hotel
Shelbyville, IN
10.2021 - Current
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Controlled costs to keep business operating within budget and increase profits.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Maximized performance by monitoring daily activities and mentoring team members.
- Manged Over 40 Employee between Two Hotel
Operations Manager
Hampton Inn & Suites By Hilton
Shelbyville, IN
04.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Directed initiatives to improve work environment, company culture or overall business strategy.
Operations Manager
Holiday Inn Express Southeast
Indianapolis, IN
04.2025 - 08.2025
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Help With closing new Hotel fulfill role of manager until transition complete to new manager.
- Maintain All three hotel running smoothly during new hotel Opening.
- Facilitated smooth collaboration between departments through clear communication channels.
Assistant Manager & Events Manager
Ramada Inn Des Moine Airport( Now Clarion Point Hotel)
Des Moines, IA
02.2019 - 10.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Interpreted instructions to schedule and set up events to client specifications.
- Ensured timely preparation of food and beverage stations, resulting in smooth event execution.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Established rapport with local vendors leading to better negotiation terms and improved costsefficiency.
Education
No Degree - Foreign Policy
Rose State College
Oklahoma City, OK 05.2001 -
Skills
Operations management
Problem-solving
Customer service
Performance monitoring
Staff management
Team leadership
Data analysis
Effective decision-making
Cost control
Cost management and forecasting
Accomplishments
Revenue & Financial Performance
- Grew annual revenue by $200K+ within first year of leadership; sustained consistent performance between $2.5M–$2.6M through strategic revenue management and operational optimization From $2.1M.
- Full P&L accountability including budgeting, forecasting, labor control, and expense management across multiple properties.
Guest Experience & Brand Excellence
- Elevated Medallia score from 50 to 80+, maintaining high performance for two consecutive years and achieving Superior Status designation.
- Strengthened service culture to deliver personalized guest experiences and increased loyalty metrics.
People & Culture Leadership
- Reduced employee turnover through engagement initiatives, coaching, and leadership development.
- Promoted high-performing associates into management roles, strengthening succession planning and internal growth.
Operational & Strategic Execution
- Solely responsible for vendor negotiations and contract management across properties, reducing daily and recurring service costs while maintaining brand standards.
- Led renovation initiatives from planning through completion, enhancing property aesthetics, guest perception, and operational flow
Certification
IHG General Manager certificate
Timeline
Operations Manager
Holiday Inn Express Southeast
04.2025 - 08.2025
Operations Manager
Hampton Inn & Suites By Hilton
04.2024 - Current
IHG General Manager certificate
02-2022
Hotel General Manager
Holiday Inn Express Hotel
10.2021 - Current
Assistant Manager & Events Manager
Ramada Inn Des Moine Airport( Now Clarion Point Hotel)
02.2019 - 10.2021
No Degree - Foreign Policy
Rose State College
05.2001 -
Booking.com Traveller Review Award 2025&2026
Got awarded from booking.com for Traveler Review award with consistent score of 8.1 out of 10 and that number grew in 2026 to 8.8 out of 10.