Harsha M
Mountain View,USA
Summary
Value and Results-driven passionate PMP Project and Program Management. Practice Leader with 20+ years of experience leading complex multi-million dollar Business and technology projects from inception to successful completion. Adept at managing cross-functional teams, optimizing project workflows, and delivering high-quality outcomes within scope, budget, and time constraints. Proven track record in stakeholder engagement, team leadership, risk management, and strategic planning. Demonstrated ability to drive program efficiencies, foster collaboration, and implement innovative solutions to meet organizational goals. Exceptional communication and leadership skills with a focus on aligning program objectives with business strategies.
Overview
18
18
years of professional experience
Work History
Program Manager II (PgM)
Tech Mahindra (Client Partner: Google Inc)
06.2011 - 03.2025
- Liaise with Senior Leadership and Finance to build IT and Operations strategy delivering value of more than $20M in revenue.
- Led multiple large-scale IT programs including core Google product initiatives (Maps, YouTube, Search).
- Build and executed Accessibility program involving 87 Google products and developed core strategy, approvals, billing & Invoicing, recruitment/onboarding and exit activities, maintained KPI for project deliverables
- Spearheaded KPI tracking initiatives using macros and Google Sheets; created dashboards for launch tracking and set up queues for new requests increasing transparency to key stakeholders.
- Tracked, maintained key documentation and submitted launch bit approvals (~3700 approvals submitted) for code push to production maintaining 24-48 hour SLA across geo-location submissions. This led the initial 20% accountability to 100% responsibility takeover.
- Regularly created and shared task-wise executive-level reports and presentations via Excel, PowerPoint, google spreadsheets, Microsoft Visio, IBM Rational Rose.
- Managed and mentored a 67-member global team including multiple vendor coordination.
- Oversaw performance, functional, Accessibility and regression testing across desktop and mobile platforms (Android/iOS).
- Deployed Gemini/Bard AI tools for predictive defect analysis and post-production defect reduction by 12% as an implementation within project: Google Grow.
- Improved product delivery efficiency by 20% through agile process
- Optimization. Implemented risk mitigation strategies, decreasing project delays by 25%.
- Achieved a 40% reduction in cycle time by automating procurement processes by integrating AI solutions.
Program Manager II (PgM)
Google Bard AI Implementation to Google Grow
01.2023 - 03.2025
- Implemented AI solutions utilizing Gemini and Bard within products such as myGoogle and Google Grow. Focus included keyword search query implementations and performance optimization of query result responses.
- Fine tuning (Seed data, Sequential data and Domain data) using prompt engineering
- Pushing the builds into google Grow and my google platforms within QA environment
- Achieved a 12% decrease in post-production defects through AI/ML-driven predictive analysis, enhancing overall product reliability.
Program Manager (APgM)
Android Auto, Google Pay
11.2016 - 12.2022
- Spearheaded the architecture and rollout of GCP infrastructure for Google Pay and Android Auto, ensuring scalable data storage via RDS and Cloud Storage, and leading the design of a prototype CI/CD system on GKE using Kubernetes, Docker, and Cloud Build.
- Oversaw the integration of Google Cloud TAP to enable robust, continuous testing and deployment pipelines across critical mobile payment and embedded automotive platforms.
- Led the development team in automating test user provisioning workflows by utilizing Postman and JSON-driven scripts, streamlining pre-production test environments.
- Championed cross-platform automation initiatives for iOS applications using Appium and Selenium (Java), significantly enhancing test coverage and accelerating release cycles.
- Managed and mentored a global team of 17 engineers, ensuring cross-functional collaboration across geographies, driving accountability, and mitigating risks to safeguard delivery timelines and maintain product quality.
Product Manager (Google Lookout&Android Auto,GMM&
Adwords, AGSA & Search, Chrome Browser, Youtube
06.2011 - 10.2016
- Directed cross-functional initiatives to optimize Chrome browser performance, leading a deep-dive analysis of Active Directory account checks and transaction logs, resulting in a 0.3 ms performance improvement by resolving RAM usage and log overwrite issues.
- Oversaw end-to-end QA release management across high-impact mobile products (Android, Android Auto, YouTube, Google Maps, AGSA, Google Lookout, Google Adwords), including device-level functional testing for both Android and iOS platforms.
- Managed QA sign-off workflows and implemented pre-launch readiness checklists to improve release cadence for App/Play Store deployments, enhancing product quality and reducing post-release issues.
- Championed process improvements in test automation, integrating best practices to enhance engineering velocity and reduce manual effort across distributed teams.
- Led the design and deployment of automation test cases for GoToWebinar and GoToMeeting, significantly increasing functional coverage and streamlining regression cycles across global release pipelines.
Business Analyst III - Summary
Client Partner: Microsoft Corp(Bunit: MGSI & MSIT)
04.2007 - 05.2011
- Directed enterprise-wide test automation and performance engineering initiatives for mission-critical platforms such as ConnectGSK and Microsoft IT applications, aligning QA strategy with business continuity and scalability goals.
- Defined and executed testing strategy for high-volume, performance-sensitive systems, encompassing end-to-end coverage from backend database triage to front-end validation using advanced code coverage methodologies.
- Collaborated with senior stakeholders to ensure QA processes supported release agility, compliance standards, and seamless integration into CI/CD pipelines across global product teams.
BA III Manila Water Company, ConnectGSK
Tech Mahindra
02.2010 - 05.2011
- Led the automation and performance engineering strategy for the ConnectGSK platform, achieving 100% performance stability for 100,000+ concurrent real-time users, ensuring scalability and reliability for enterprise-grade deployments.
- Oversaw the design, implementation, and maintenance of automation frameworks deployed across virtualized environments (VMs), including build orchestration, deployment readiness, and release scheduling.
- Directed code quality initiatives, leading structured reviews across C++, C#, SQL, and Shell scripting languages within Visual Studio, resolving conflicts, and managing the end-to-end deployment lifecycle, including code signing and production pushes.
- Executed a comprehensive code coverage strategy across front-end, middleware, and database layers utilizing tools like Vanguard (UI/middleware) and SQL QC (DB), to ensure robust defect detection and test optimization.
- Established launch readiness governance including code freeze scheduling, test script timing, and environment validation protocols.
- Created and presented executive-level risk documentation, including root cause analyses, mitigation strategies (short- and long-term), and hardware approval justifications for infrastructure expansion.
- Managed cross-disciplinary IT infrastructure projects, covering low-voltage cabling, AV implementations, MDF/IDF setup, network infrastructure, and DAS implementations.
- Championed agile and hybrid delivery models (Scrum, Waterfall), managing project timelines using tools such as Microsoft Project, Smartsheet, and JIRA.
- Delivered data-driven executive reporting and dashboards using PowerPoint and Excel (Pivot/Tableau-style analysis) to communicate KPIs, progress, and bottlenecks to senior leadership.
- Fostered a high-performing environment through strong cross-functional leadership, stakeholder engagement, conflict resolution, and strategic decision-making grounded in risk analysis and operational excellence.
Business Analyst - PAPPD, Roleguide 8.0
Tech Mahindra (Client Partner: Microsoft Corp (MSI
04.2007 - 01.2010
- Led a high-stakes war room initiative during a critical production outage that threatened a $1M/day revenue loss, coordinating engineering and operations teams to resolve a database routing failure affecting 44 million records destined for European call centers. Successfully restored data integrity and operations within 72 hours, resulting in a $9M profit recovery for Microsoft Corp.
- Directed cross-functional post-production QA initiatives, including launch readiness for Windows Genuine Advantage (WGA), with oversight of secure sellkey generation workflows leveraging SHA-3 encryption, ensuring software authenticity and compliance at a global scale.
- Managed security and infrastructure validation, including proxy mapping, IP/subnet management, and data-driven XML analysis to ensure reliable and secure data flow across distributed environments.
- Led SQL-based database triage and backend integrity testing, contributing to both proactive system validation and reactive crisis resolution efforts.
- Oversaw functional and database QA execution within complex enterprise systems, bridging engineering with business continuity priorities and compliance frameworks.
Education
Bachelors in Technology - Electrical & Electronics Engineering
Koneru Lakshmaiah College of Engineering
Guntur, Andhra Pradesh, India03-2004
Class 12 Higher Secondary - MBIPC
Sainik School Korukonda
02.2000
Class 10 Senior Secondary - undefined
Sainik School Korukonda
02.1998
Skills
- CRM Applications: Salesforce SFDC CRM, MSCRM (Customer care accelerator)
- Project and Portfolio Management Application: Microsoft Project (PPM), MS Office 365, Excel, Powerpoint
- Problem-solving
- UML/BPMN Applications: Microsoft Visio, IBM Rational Rose, google app scripts in google sheets, google docs, google slides, Lucidchart, drawio, figma
- Project management
- Database: MS sql Server, mangodb
- Detail-oriented
- Tools: JIRA, Excel (Pivot/Data Comparison), PowerPoint, Smartsheet, Buganizer, TAP, Codesearch - CS, AndroidStudio, Eclipse, Postman, Xcode
- Strategic planning
- KPI & Metrics Reporting Task-wise Dashboard’s Weekly Cadence Reporting
- Team Leadership with Multi-vendor Coordination Cross-Geo Agile Delivery
- Agile Methodologies: Scrum, SAFe, Kanban Coaching & Mentoring, AtlassianJIRA, Atlassian Confluence
- Procurement: SAP Ariba: (Sourcing events (RFP/RFI), Supplier registration and onboarding, Contract lifecycle management), Workday, Servicenow-JIRA, google vendor portal
- CI/CD Quality Gates BDD, TDD
Timeline
Program Manager II (PgM)
Google Bard AI Implementation to Google Grow
01.2023 - 03.2025
Program Manager (APgM)
Android Auto, Google Pay
11.2016 - 12.2022
Product Manager (Google Lookout&Android Auto,GMM&
Adwords, AGSA & Search, Chrome Browser, Youtube
06.2011 - 10.2016
Program Manager II (PgM)
Tech Mahindra (Client Partner: Google Inc)
06.2011 - 03.2025
BA III Manila Water Company, ConnectGSK
Tech Mahindra
02.2010 - 05.2011
Business Analyst - PAPPD, Roleguide 8.0
Tech Mahindra (Client Partner: Microsoft Corp (MSI
04.2007 - 01.2010
Business Analyst III - Summary
Client Partner: Microsoft Corp(Bunit: MGSI & MSIT)
04.2007 - 05.2011
Class 12 Higher Secondary - MBIPC
Sainik School Korukonda
Class 10 Senior Secondary - undefined
Sainik School Korukonda
Bachelors in Technology - Electrical & Electronics Engineering
Koneru Lakshmaiah College of Engineering
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