Harsha Shah

Various Clients: Sears, Staples, TurboTax

• Provided remote customer service for major companies, assisting customers with inquiries, troubleshooting, and account management.

• Handled order processing, technical support, and conflict resolution to ensure customer satisfaction.

• Adapted to different company systems and protocols to deliver effective service.

• Supervised daily store operations and a team of employees, ensuring high-quality service and efficiency.

• Oversaw inventory management, ordering, and stock control to maintain optimal supply levels.

• Maintained accurate financial and operational records.

• Managed sales and marketing of Indian gold and diamond jewelry, assisting customers with purchases.

• Maintained accurate records of sales, inventory, and customer transactions.

• Built relationships with customers to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Developed strong rapport with customers and created positive impression of business.
• Recommended complementary purchases to customers, increasing revenue.