Networking & Infrastructure: TCP/IP, DNS, DHCP, LAN/WAN, VLANs, STP, EtherChannel, ACLs, Cisco & Aruba switches, Juniper, Wireless Networking (Ekahau), VPNs (IPsec/SSL), Firewall basics, Network Monitoring (SolarWinds, PRTG, Wireshark)
Desktop & End-User Support: Windows 10/11, Windows Server, Active Directory (user/group management, GPOs), Software Deployment & Patch Management (SCCM, Intune), Hardware troubleshooting (desktops, laptops, printers), Remote Support (TeamViewer, AnyDesk, RDP), Backup & Recovery, IT Ticketing (ServiceNow, Jira)