Summary
Overview
Work History
Education
Skills
Skills
Certification
Timeline
Generic
Harshitha Yayavaram

Harshitha Yayavaram

Lead Salesforce Developer
Orlando,FL

Summary

As a dedicated Salesforce professional with over 9 years of experience, I specialize in architecting and developing innovative Salesforce solutions. My expertise spans Apex, Lightning Web Components (LWC), Visualforce, and integrations, coupled with a strong foundation in Agile methodologies and technical analysis. I thrive in leadership roles, managing cross-functional teams to deliver high-impact projects.


My journey includes optimizing business workflows, addressing technical debt, and implementing robust deployment strategies that enhance system performance and scalability. I am passionate about creating seamless user experiences and enabling organizations to achieve their business objectives through Salesforce's power.

Overview

11
11
years of professional experience
13
13
years of post-secondary education
6
6
Certifications

Work History

Lead Salesforce Developer

HTC Global Services
01.2023 - Current
  • Driving Salesforce initiatives for Blue Cross Blue Shield VT, with a focus on Health Cloud to enhance Care Management workflows, including developing Care Plan templates and optimizing utilization workflows for regulatory compliance.
  • Led UM Portal performance enhancements by analyzing and refactored Provider prior authorization functionality. Streamlined a poorly implemented flow by a prior ISV partner, resolving performance issues and simplifying decision logic for better scalability using Business Rules Engine.
  • Demonstrated reliability and technical excellence, securing a long-term contract and playing a pivotal role in expanding the team from 1 to 9 members while fostering best practices in development, deployment strategies, and Health Cloud optimization.
  • Managed and led a team of junior developers, senior developers, business analysts, and testers in an onsite-offshore model using Scrum, ensuring adherence to best practices and code standards.
  • Collaborated with the Solution Architect to lead BCBSVT's Salesforce program, implementing best practices by defining roles, setting expectations, and structuring two distinct teams for administrative work and other responsibilities.
  • Worked alongside the Solution Architect to create BCBSVT's first knowledge repository for Salesforce, ensuring centralized access to critical documentation and resources.
  • Designed and implemented Cadalys Health Cloud solutions, streamlining care coordination and patient engagement workflows for healthcare clients.
  • Delivered custom solutions for scalable and HIPAA-compliant implementations, enhancing provider-patient interactions and operational efficiency.
  • Took ownership of critical production issues, including implementing and managing Conga Triggers, becoming the primary contact for Conga-related functionalities.
  • Developed a comprehensive Conga Playbook documentation to streamline deployment activities. Addressed disorganized processes and enabled seamless deployments with Production or Full Copy environments as the source of truth.
  • Conducted a comprehensive Salesforce org analysis, introducing frameworks for triggers, proposing a logging framework, and creating technical debt stories to optimize system performance and maintainability.
  • Enhanced Care Management workflows by customizing Salesforce to support business efficiencies. Streamlined Better Beginnings, Transition of Care, and Care Enrollment workflows for improved process effectiveness.
  • Led Utilization Management enhancements to comply with new regulatory requirements under Act 111, including implementing a timeliness engine and optimizing workflow processes.
  • Revamped Marketing Cloud Data workflows post-SFMC implementation, enabling the Brand and Engagement teams to target marketing efforts effectively across diverse audiences, including Members, Providers, and Vendors.
  • Managed release readiness for Salesforce, including monitoring and deploying fixes to ensure successful releases.
  • Designed and implemented robust deployment strategies with detailed pre- and post-deployment steps, introduced new sandbox environments, and implemented sandbox management processes to improve development efficiency.
  • Conducted a proof of concept (POC) for CI/CD implementation using Azure, showcasing adaptability and quick learning despite limited prior experience.

Volunteer Salesforce Developer

Do Good Points
02.2022 - 03.2024
  • Implemented NPSP, Marketing Cloud in Salesforce.
  • Worked along with Marketing Analysts for content creation.
  • Identified and supported business process requirements and development needs.
  • Created journey builders to welcome new donors and volunteers.
  • Developed critical tool for uploading payments using Javascript and Extendscript.
  • Employed NPSP Import (ETL) tool to migrate information from existing database to Salesforce NPSP account.
  • Wrote Web Services and Rest APIs for inbound and outbound web services.
  • Supported existing integrated platforms and new integrations using third-party integration tools to enhance business processes and operations.
  • Crafted modules, interfaces and applications through native Salesforce development.

Lead Software Engineer

Vroom
01.2022 - 02.2023
  • Team lead and SME on titles and registration and document collection processes and key achiever in many critical projects.
  • Responsible for delivering key projects which reduced effort spent by title clerks by 100 hours per week.
  • Leveraged Sales and Service Cloud to optimize document collection, titles, and registration processes, saving ~$1M annually through cost-saving initiatives.
  • Hooked and used third party APIs like ATC, Google to automate registration process to get registration plates sooner than ever.
  • Solution designer and recommended out of box features which improved performance and streamlined QA process for customer documents.
  • Contributed ideas and suggestions in team meetings with Salesforce teams and other cross platform teams and delivered updates on deadlines, designs and enhancements.
  • Created proofs of concept for innovative new solutions.
  • Conducted code reviews to ensure quality of source code.
  • Provided guidance and direction to less experienced staff in resolution of highly complex technical problems.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Worked collaboratively with stakeholders to resolve technical roadblocks.
  • Developed clear specifications for project plans using customer requirements.
  • Developed reusable and optimized Apex code using design patterns like Singleton, factory pattern, builder patterns.
  • Created data models and developed descriptive metadata schemas to meet functional and technical requirements.
  • Updated old code bases to modern development standards, improving functionality.
  • Adjusted design parameters to incorporate new features.

Senior Salesforce Developer

ApexOn
05.2021 - 11.2021
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.
  • Developed reusable and optimized Apex code using design patterns like Singleton.
  • Developed reusable LWCs like modals, data tables, popovers.
  • Developed reusable javascript utilities.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Designed, developed, modified and debugged applications.
  • Modified existing logics to correct coding errors, upgrade interfaces and improve overall performance.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.

Senior Salesforce Developer

Freelancer
05.2020 - 03.2021
  • Translated technical concepts and information into terms parties could easily comprehend.
  • Developed reusable Apex codes using Interfaces.
  • Authored code fixes and enhancements for inclusion in future code releases and patches.
  • Modified existing logics to correct coding errors, upgrade interfaces and improve overall performance.
  • Designed, developed, modified and debugged applications using Apex, LWC and Aura
  • Developer Lightning applications to provide better and more interactive interfaces to end users.
  • Tuned system logics for better performances.

Senior Salesforce Developer

Tata Consulting Services
05.2017 - 04.2019
  • Developed and delivered a free trial automation project that contributed to a 38% revenue increase for Thomson Reuters by streamlining customer onboarding and reducing manual effort.
  • Designed and implemented flexible configurations in Salesforce such as custom objects, page layouts, and workflows,(metadata schemas) that allowed applications to be easily scaled and adapted without additional coding.
  • Streamlined workflows and automation to enhance system efficiency and user experience.
  • Worked with functional leads and architects to transform and develop requirements into design implementations.
  • Performed detailed analysis of business and technical requirements and designed solutions along with Business Analysts.
  • Led the migration of Salesforce Classic applications and consoles to Lightning Experience, enhancing user productivity, interface usability, and overall performance.

Salesforce Admin/Developer

Infosys Ltd.
01.2015 - 04.2017
  • Set up and controlled user access levels across databases to protect important data.
  • Implemented security measures to protect vital business data.
  • Conducted tests to identify issues and make necessary modifications.
  • Wrote and maintained technical and functional specifications to document requirements.
  • Designed, developed, modified and debugged applications using Apex, Visualforce pages.
  • Analyzed existing business logics to generate logic for new functionalities.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs and enhancements.

Trainee & Application Support Engineer

Infosys Ltd.
06.2014 - 01.2015
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
  • Interacted with Operations Team and other Cross-teams under supervision to support operational objectives.

Education

Bachelor of Science - Mechanical Engineering

SV University
05.2001 - 06.2014

Skills

Salesforce administration

Apex and Lightning components

Object-oriented programming

Low Code approach

Agile methodology

API development

Strong multi-tasking skills

Functional testing

Enterprise architecture

Technical analysis

Skills

Apex programming
Lightning Web Components (LWC) and Aura components
Visualforce
Salesforce APIs (REST, SOAP)
Salesforce Configuration (Workflows, Process Builder, Flows)
Salesforce Security (Profiles, Roles, Permission Sets, Sharing Rules)


CI/CD implementation (Azure DevOps, Jenkins, GitLab, Copado)

Designing deployment strategies Introducing frameworks and sandbox management processes


Metadata-driven design and scalable architecture
Technical debt analysis and cleanup
Workflow and code optimization
Debugging and functional testing

Addressing complex production issues

Managing onsite-offshore development teams (developers, analysts, testers)
Mentoring junior developers and guiding teams on best practices

Collaborating with Solution Architects and Business Analysts
Explaining technical concepts to non-technical stakeholders


Clouds:

Sales, Service, Health, Marketing and Experience Clouds


Domains:

Health care Insurance, Automative E-Commerce, Healthcare and Lifesciences, Media and Communications,  Financial Services, Service



Certification

Salesforce Administrator

Timeline

Lead Salesforce Developer

HTC Global Services
01.2023 - Current

Volunteer Salesforce Developer

Do Good Points
02.2022 - 03.2024

Lead Software Engineer

Vroom
01.2022 - 02.2023

Senior Salesforce Developer

ApexOn
05.2021 - 11.2021

Senior Salesforce Developer

Freelancer
05.2020 - 03.2021

Senior Salesforce Developer

Tata Consulting Services
05.2017 - 04.2019

Salesforce Admin/Developer

Infosys Ltd.
01.2015 - 04.2017

Trainee & Application Support Engineer

Infosys Ltd.
06.2014 - 01.2015

Bachelor of Science - Mechanical Engineering

SV University
05.2001 - 06.2014

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Harshitha YayavaramLead Salesforce Developer