Saikiran Paladugu

Project 1: Architected and implemented a Salesforce–Stripe B2B billing integration to streamline invoicing, payments, and reconciliation.

• Designed and implemented a B2B billing solution in Salesforce integrated with Stripe for credit card and ACH payments.
• Built custom Lightning Web Components (LWC) to manage Lead/Contact lifecycle, enabling seamless conversion to Accounts and synchronization with Stripe customer records.
• Automated Quote-to-Cash flow, including product selection, opportunity closure, and payment initiation.
• Developed event-driven architecture using Salesforce Platform Events integrated with an internal AWS Event Hub to distribute product and licensing data to downstream systems.
• Designed and implemented Multi-Dimensional Quoting (MDQ) solutions to support subscription-based pricing models, enabling accurate handling of ramp deals, contract amendments, and multi-year pricing structures.
• Configured Salesforce CPQ Advanced Approvals to automate complex approval workflows, reducing manual intervention by enforcing multi-level approvals based on discount thresholds, deal size, and custom business rules.
• Implemented Product Rules (Validation, Selection, Alert) to guide sales reps through product configuration, ensuring compliance with business constraints and reducing configuration errors.
• Designed and configured Discount Schedules to support block pricing, tiered pricing, and volume-based discounts, improving pricing flexibility for bundled and standalone products.
• Developed complex Product Bundles with nested options, configuration attributes, and feature dependencies, enabling streamlined selling of customizable product offerings.
• Extended CPQ functionality using Apex and QCP to handle advanced pricing scenarios, including conditional logic, external integrations, and custom calculations.
• Improved quote accuracy and system performance by optimizing rule execution order, minimizing calculation overhead, and conducting thorough testing across CPQ pricing flows.
• Setup the whole process of transferring data from Salesforce to Oracle using Informatica and once they are approved in Oracle update respective Opps and Contracts.

Project 2: Implemented Salesforce Experience Cloud (Communities) to enable secure user login, knowledge article access, and case management.

• Integrated SSO (UIM) for secure user authentication and role-based access, enabling seamless redirection to Salesforce Community for payment processing.
• Developed a self-service support portal using Salesforce Experience Cloud, enabling external users to log, track, and manage cases, while implementing Sharing Sets to provide organization-level visibility for supervisors across the same account.
• Designed and implemented record-level security using Apex sharing for Customer Community Plus users, enabling access to custom objects based on Contact association and external role data from the UIM SSO system.

Project 3: Implemented Service cloud for case management and implemented initial version of chat and Migrated to MIAW

• Implemented Salesforce Service Cloud features including Web-to-Case and Email-to-Case to automate case creation and streamline customer support workflows.
• Implemented Agentforce and built self-serve agents and hosted on the company’s website to check the status of their cases.
• Created an agent where the agent accesses the knowledge base and tries to answer the queries by customers, if the answers are not found then agent connects to company’s Custom AI bot through APIs and answers were retrieved and returned accordingly.
• Configured Case Assignment Rules to efficiently route cases to appropriate teams based on predefined criteria, improving response time and resolution efficiency.
• Deployed Legacy Chat initially and recently we successfully migrated to Messaging for In-App and Web (MIAW) to enhance real-time customer engagement where chat can be started by customers on third party site.
• Set up Omni-Channel, including routing configurations and agent capacity models, to optimize workload distribution and improve service agent productivity.

• Designed and developed scalable solutions on Salesforce using Apex (Triggers, Classes, Batch, Schedulable) and Lightning Components.
• Built and migrated applications from Classic to Lightning Experience, improving UI performance and user adoption.
• Worked on Salesforce Health Cloud implementation across Provider, Member, and Payer portals
• Created patient/member data pipelines, Integrated Epic and SQL Server with Health Cloud
• Developed custom Components and Visualforce pages, enhancing user experience with JavaScript, HTML, and CSS.
• Implemented complex business logic with SOQL/SOSL, workflows, and approval processes, ensuring compliance with governor limits.
• Created robust data models and validation rules, automating processes to enhance operational efficiency.
• Wrote comprehensive unit tests ensuring high code coverage and deployment readiness.

• Collaborated with stakeholders to gather and analyze business and technical requirements, delivering secure, scalable Salesforce solutions that met public sector standards and compliance needs.
• Designed and developed a Visualforce-based Public Community portal for building permit applications and approvals, enabling citizens of the State of Wisconsin to submit requests, track status, and streamline government workflows.
• Developed and maintained Apex Classes, Triggers, Batch Apex, and Test Classes with over 95% code coverage, ensuring reliability, performance, and audit readiness.
• Built and customized Lightning applications and standard objects (Accounts, Contacts, Case Management) to support permit processing and service request management.
• Managed secure data migration and integrations using Data Loader and Salesforce APIs (WSDL, XML, Java), optimizing SOQL/SOSL queries to ensure compliance with governor limits and data governance policies.

• Managed and customized standard Salesforce objects (Accounts, Contacts, Cases) with fields, record types, page layouts, and validation rules.
• Created and maintained workflows, process builders, approval processes, duplicate rules, assignment rules, and escalation rules to automate business processes.
• Managed email templates and knowledge base content to support users and improve adoption.
• Performed data imports, updates, and maintenance using Salesforce Data Loader while ensuring data integrity.
• Assisted in configuring Lightning Apps and basic reporting/dashboards to provide insights for business users.