HARSHPREET KAUR
HDFC Bank
Oak Hill,CA
2
years of professional experience
Reliable and hardworking professional with experience in customer service, strong communication, cash handing and problem-solving skills
Work History
Banker
- Facilitated account setup, closures, loan applications, and new service enrollments for customers.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Resolved customer concerns promptly and professionally, enhancing client satisfaction.
- Advised customers on features and benefits of banking products and services to support informed decisions.
- Balanced cash drawers and ATMs to ensure accuracy during transactions.
- Educated customers on online banking and mobile banking applications.
- Generated monthly reports on customer activity and customer feedback.
Cashier
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
Assistant Manager
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Billing Specialist and Data Entry
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Optimized payment collection times by implementing effective follow-up strategies with clients.
- Used data entry skills to accurately document and input statements.
- Maintained accurate records of customer payments.
- Improved customer satisfaction with prompt and clear communication regarding their billing inquiries.
Beauty Advisor
2 Months- Assisted customers in selecting beauty products tailored to their needs and preferences.
- Educated clients on skincare regimens, makeup application, and product benefits.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Performed cash, card, and check transactions to complete customer purchases.
Banker
1 Year 7 Months- Managed client portfolios, enhancing customer satisfaction and achieving measurable growth.
- Implemented strategic financial solutions, resulting in increased client retention and loyalty.
- Analyzed market trends to provide tailored investment advice, optimizing client investment returns.
- Assisted clients in identifying financial needs and recommending appropriate banking solutions.
- Educated customers on digital banking tools to enhance their banking experience.
- Increased efficiency in handling client transactions, ensuring accuracy and timeliness.
Education
MBA - Accounting and Finance
BBA - Accounting and Finance
GED
Skills
Customer service
Cash handling
Creative thinking
Cash management
Bank sales
Customer relationship management
Opening and closing procedures
Relationship management
Documentation skills
Educating clients
Team coaching and training
Self-motivated nature
Timeline
Beauty Advisor
Ulta Beauty Inc.
11.2025 - 01.2026Read More
Banker
Bank of America
10.2024 - 05.2026Read More
G.N.M.P.S.S.SCHOOL
GED
Read More
GNA University
BBA from Accounting and Finance
Read More
Billing Specialist and Data Entry
WCT Logistics LLC
11.2024Read More
Assistant Manager
Amazon
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Cashier
Barista Coffee Company
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Banker
HDFC Bank
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GNA University
MBA from Accounting and Finance
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