Haruna Koshikawa
Honolulu,USA
Summary
Office Manager with over 5 years of experience in administrative roles, specializing in team training, customer relationship management, and daily operations oversight. Proven ability to leverage organizational and leadership skills to enhance efficiency and boost team productivity. Proficient in office software, scheduling, and resource allocation, driving operational success through strategic planning and execution. Committed to fostering a collaborative work environment that supports individual and team growth.
Overview
10
10
years of professional experience
Work History
Legislative Office Manager
Hawaii State House of Representatives
Honolulu, HI
11.2024 - 07.2026
- Developed and implemented training programs for new employees, ensuring preparedness for legislative session demands.
- Oversaw scheduling, appointment management, and correspondence for Representative Kusch.
- Assisted in preparing legislative bills and coordinating submissions to review agencies for evaluation.
Supported distribution of bills for signatures from fellow legislators. - Facilitated resolution of constituent complaints by coordinating with departments and ensuring timely follow-up on issue resolution.
- Crafted and scheduled engaging posts with meaningful captions to boost Representative Kusch's visibility on Instagram and Facebook.
- Assisted in drafting responses to emails and letters from various constituent representatives, senators, and federal offices.
Supported communication efforts by crafting tailored replies to inquiries from state departments.
Legislative Office Manager
Hawaii State House of Representatives
Honolulu, HI
01.2024 - 11.2024
- Manage communications for Representative Mizuno, ensuring clear messaging and constituent satisfaction
- Collaborate on addressing constituent issues and drafting legislative bills
- Author impactful legislative bills, contributing to the legislative process
- Create newsletters to inform constituents on community updates
- Hire and train staff members, ensuring effective team performance
Legislative Aide
Hawaii State House of Representatives
Honolulu, HI
01.2023 - 05.2023
- Manage constituent inquiries and casework, ensuring prompt service via phone and in-person meetings
- Coordinate communication between Representative John Mizuno, legislators, staff, and constituents
- Track bill progress through legislative process by monitoring committee hearings
- Prepare and distribute large mail-outs for neighborhood meetings and session recaps
- Organize mailing list by researching constituents and businesses, producing an accurate Excel database
Receptionist and Administrative Assistant
Lily's Nail Spa and Hair Salon
Honolulu, HI
10.2019 - 01.2022
- Resolved guest needs, managed schedules, and handled 50+ daily customer calls, enhancing client satisfaction.
- Addressed and resolved service complaints, improving customer experience and retention.
- Promoted retail products and spa services, contributing to increased sales and revenue.
- Managed administrative and financial tasks, including bill payments, payroll, and client records updates.
- Accommodated customer appointments in technician absence, ensuring smooth operations and high satisfaction.
Hookah Server
Hookahookah
Honolulu, HI
05.2019 - 04.2021
- Presented menus promptly, answered questions, and provided recommendations, enhancing customer satisfaction.
- Maintained well-stocked stations and performed side work, improving team efficiency.
- Trained new servers on best practices, ensuring high service standards.
- Delivered excellent customer service, preventing walkouts and increasing sales.
Sales Associate
Hiptique
Los Angeles
08.2016 - 06.2017
- Increased revenue by following up on previous customer purchases, boosting repeat sales
- Cultivated long-term customer relationships, enhancing client loyalty and retention
- Tagged and priced merchandise for sales floor, ensuring accurate and efficient inventory display
- Supported second store's grand opening, driving sales and expanding customer base
- Managed new shipments, identifying and reporting damaged products to maintain inventory quality
Education
Bachelor of Science - Marketing
California State University-Northridge
Northridge, CA05-2019
Skills
- Team Training & Support
- Office Management
- Scheduling and calendar management
- Customer/Constituent Relationship Management
- Data Entry
- Document management
- Clerical support
Languages
Japanese (Proficient)
Timeline
Legislative Office Manager
Hawaii State House of Representatives
11.2024 - 07.2026
Legislative Office Manager
Hawaii State House of Representatives
01.2024 - 11.2024
Legislative Aide
Hawaii State House of Representatives
01.2023 - 05.2023
Receptionist and Administrative Assistant
Lily's Nail Spa and Hair Salon
10.2019 - 01.2022
Hookah Server
Hookahookah
05.2019 - 04.2021
Sales Associate
Hiptique
08.2016 - 06.2017
Bachelor of Science - Marketing
California State University-Northridge
Internships
- Anderson Group Public Relations | Public Relations Intern | Los Angeles
- Dec 2018 - May 2019
- Designated spokesperson and information sources; responded to media requests, enhancing client visibility
- Formulated communication materials under supervision, ensuring consistent messaging
- Created comprehensive press materials including screenshots, documents, and press kits
- Updated client portfolios, incorporating new details to reflect current projects