Summary
Overview
Work History
Education
Skills
Languages
Timeline

Haruna Myers

Summary

Proven Cabin Attendant at Peach Aviation, adept in emergency situations management and exceptional communication. Demonstrated ability to enhance passenger satisfaction and safety, evidenced by consistent positive feedback. Trained as a barista, showcasing versatility and a commitment to hospitality service excellence. Culturally sensitive, with a knack for adapting to diverse environments and maintaining high service standards.

Overview

8
8
years of professional experience

Work History

Cabin Attendant

Peach Aviation Inc.
09.2020 - 01.2023
  • Collaborated with fellow crew members for efficient workflow and optimal customer satisfaction.
  • Maintained a clean and organized cabin environment for the comfort of passengers during flights.
  • Participated in ongoing professional development opportunities to stay current on industry trends and best practices in customer service excellence.
  • Educated passengers about emergency equipment usage and safety procedures during pre-flight announcements, promoting a safe travel environment.
  • Ensured safety of all passengers by conducting thorough cabin checks and adhering to strict protocols.
  • Handled passenger concerns or complaints professionally, finding effective solutions to maintain overall satisfaction.
  • Answered questions regarding flight schedules, travel routes and arrival times.
  • Kept close eye on passenger behavior and watched for injuries, illnesses, and disputes.
  • Consistently received positive feedback from both colleagues and passengers for outstanding professionalism, dedication, and service quality provided onboard each flight assignment.
  • Handled customs and immigration documentation efficiently, ensuring compliance with international regulations and requirements.
  • Managed inflight emergencies by following established procedures and working closely with crew members.
  • Supported team morale by maintaining a positive attitude, even under challenging circumstances or during long-haul flights.

Cafe Barista

Starbuck Coffee Inc.
03.2015 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Get a coffee master's license and improve my knowledge of coffee.
  • Qualify as a barista trainer and train new barista.

Education

Bachelor of Arts - French And English

Kyoto University of Foreign Studies, Kyoto
03.2020

Skills

  • Exceptional communication
  • Public Speaking Confidence
  • Passenger Assistance
  • In-flight safety expertise
  • Elderly Care Understanding
  • Report Preparation
  • Special Needs Support
  • First Aid care
  • Emergency Situations Management
  • Hospitality service expertise
  • Verbal and written communication
  • Cultural Sensitivity

Languages

English
Professional Working
Japanese
Full Professional

Timeline

Cabin Attendant - Peach Aviation Inc.
09.2020 - 01.2023
Cafe Barista - Starbuck Coffee Inc.
03.2015 - 03.2020
Kyoto University of Foreign Studies - Bachelor of Arts, French And English

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Haruna Myers