Lisa Baker
Fort Valley,GA
Summary
Analytical professional with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome. Works great alone or with others and consistently exceeds expectations. Hardworking employee with multitasking and time management abilities. Devoted to giving everyone a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Peach County E911 Supervisor
Peach County Board of Commission/Peach County E911
Fort Valley, Georgia
06.2023 - Current
- Directed and supervised team of 4 employees in daily operations.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
Training Coordinator
Peach County Board of Commission/Peach County E911
Fort Valley, GA
06.2020 - 06.2023
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Supported onboarding of new employees by hosting orientation sessions.
- Mentored and onboarded new staff employees to establish top Dispatcher satisfaction.
Communications Officer
Peach County Board of Commission/Peach County E911
Fort Valley, Geor
01.2011 - 06.2020
- Receives calls on the County’s emergency 911 system, including emergency TDD calls, and language lines.
- For non-emergency calls, provides information, answers questions, takes messages, and/or refers caller to appropriate staff
- For emergency calls, obtains information from callers and determines the appropriate agency to respond to the need for assistance; contacts and dispatches the correct agency; provides agency with information needed to respond appropriately and to ensure personnel/officer safety; works to keep caller calm; monitors status of response; and contacts wrecker services and utility companies as needed.
- Logs incoming calls and dispatch information into an automated system; utilizes Georgia Crime Information Center (GCIC) and CAD terminals; enters information pertinent to incoming calls, dispatched agencies, response time and actions taken; and maintains records of calls and dispatching activities.
- Monitors a variety of radio frequencies for the purpose of communicating with law enforcement, ambulance, fire and other emergency services providers; and provides and/or obtains information to field personnel regarding emergencies, incident scenes, directions, and status.
- Performs various administrative support activities such as entering, updating and retrieving information from databases; enters law enforcement information into databases; maintains communication logs; queries data bases upon request; researches warrant information, driver licenses and tags; submits information to appropriate staff; and performs system backups and reboots servers as needed.
Child Care Center Teacher
Jacobs Ladder Educational Center
Centerville, Georgia
06.2003 - 04.2007
- Provided a safe, secure, and stimulating environment for children to learn and grow.
- Observed children's performance and behavior to assess their abilities and development levels.
- Supervised children during lunchtime and outdoor activities while promoting good nutrition habits.
- Provided emotional support to children who needed it throughout the day.
- Supervised circle time, free play, outside play and learning and developmental activities.
Assistant Store Manager
Flashtalking
Fort Valley, Georgia
04.1991 - 03.2003
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
Assistant Manager
Davis Oil Company
Warner Robins, Georgia
04.2007 - 2010
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
Education
High School Diploma -
Peach County High School
Fort Valley, GA05-1984
Some College (No Degree) - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- Data Analytics
- Process Improvement
- Business Development
- Financial Management
- Goal-Oriented
- Processes and procedures
- Business Administration
- Training and mentoring
- Policy Enforcement
- Schedule development
Certification
- Supervisor Certificate
Accomplishments
- Special District Ambassador for APCO: September 2023-present
Affiliations
- Leadership in Public Safety
References
- Will Provide Upon Needed
Timeline
Peach County E911 Supervisor
Peach County Board of Commission/Peach County E911
06.2023 - Current
Training Coordinator
Peach County Board of Commission/Peach County E911
06.2020 - 06.2023
Communications Officer
Peach County Board of Commission/Peach County E911
01.2011 - 06.2020
Assistant Manager
Davis Oil Company
04.2007 - 2010
Child Care Center Teacher
Jacobs Ladder Educational Center
06.2003 - 04.2007
Assistant Store Manager
Flashtalking
04.1991 - 03.2003
High School Diploma -
Peach County High School
Some College (No Degree) - Business Administration
Southern New Hampshire University
- Supervisor Certificate
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