Harvetta Lofton
Lexington,KY
Summary
Experienced Patient Financial Counselor, Kynect certified, offering 7 years of expertise in healthcare finance and patient support. Adept at guiding patients through the financial aspects of their healthcare journey with empathy and professionalism. Skilled in insurance verification, billing processes, and financial assistance programs. Proficient in explaining complex financial information in a clear and understandable manner to patients and their families. Committed to ensuring patients understand their financial obligations and assisting them in navigating the financial aspects of their healthcare experience with ease and confidence. Strong interpersonal and communication skills, with a proven track record of building trust and rapport with patients and colleagues alike."
Overview
25
25
years of professional experience
Work History
PATIENT FINANCIAL COUNSELOR
UNIVERSITY OF KENTUCKY/KENTUCKY CHILDREN'S HOSPITAL
10.2017 - Current
- Gather information to screen patient for Financial Assistance and Medicaid to treat and prevent financial toxicity.
- Assisted patient in completing disability applications.
- Used several insurance websites to verify eligibility of coverage to ensure accurate billing.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Educated patients on available resources and community programs, increasing their access to needed services.
- Entered details into computer systems and managed database of information.
- Negotiated payment plan arrangements with medical billing departments on behalf of patients experiencing financial hardship.
- Worked effectively with staff from all departments to coordinate resolutions.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Providing excellent customer service by promptly answering patient inquiries.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
PATIENT CLERICAL ASSISTANT
UKHealthcare
08.2010 - 10.2017
- Prepare and maintain accurate, orderly charts and forms to assure continuity of comprehensive care.
- Provide key operational support, courteously answering phones, meticulously filing documents, and general scheduling, to ensure positive patient experiences.
- Maintained orderliness in waiting areas, ensuring cleanliness and comfort for visiting clients.
- Assisted in the training and onboarding of new clerical staff, sharing valuable expertise to ensure a smooth transition for incoming personnel.
- Collaborated with interdisciplinary care teams to provide comprehensive support for all aspects of patient care coordination.
- Boosted departmental productivity through proficient multi-tasking capabilities across various clerical responsibilities simultaneously.
- Enhanced the accuracy of medical records by diligently updating and maintaining patient information.
- Ensured strict adherence to HIPAA regulations, maintaining confidentiality of sensitive patient information.
TELEPHONE OPERATOR
VERIZON
01.1999 - 01.2009
- Essential representative tasked with daily interactions with wide variety of customers, on phone and in person, providing contract maintenance, answering questions, and solving service issues.
- Reconciled customer problems in productive and timely manner, earning their continued business and inspiring brand loyalty.
- Provided information, location directions, and product materials for employee families and visitors.
Education
Bachelor of Arts - Elementary Education
K-5, Midway College
Midway, KY05.2008
Associate of Applied Science - Business Management Technology
Lexington Community College
Lexington, KY08.2003
Skills
- Insurance Verification
- Fiscal Need Assessment
- Billing and payment processes
- Knowledgeable of Federal and State Assistance Applications
- Customer Service
- Effective Communications
- Issue Resolution
- Telephone Interactions
- Employee Training and Orientation
- Registration and Intake Processes
Timeline
PATIENT FINANCIAL COUNSELOR
UNIVERSITY OF KENTUCKY/KENTUCKY CHILDREN'S HOSPITAL
10.2017 - Current
PATIENT CLERICAL ASSISTANT
UKHealthcare
08.2010 - 10.2017
TELEPHONE OPERATOR
VERIZON
01.1999 - 01.2009
Bachelor of Arts - Elementary Education
K-5, Midway College
Associate of Applied Science - Business Management Technology
Lexington Community College
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