Harvey Campbell
Hollywood,FL
Summary
customer service representative with four years experience in providing customer support, helping provide product information, resolving customer issues. Friendly and positive thinker adept at handling customers issues professionally and respectfully while also resolving their issues in a timely manor
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Overview
7
7
years of professional experience
Work History
T-Mobile Sales Chat Representitive
Iqor for T-Mobile
Fort Lauderdale, FL
09.2024 - Current
- Monitored incoming chats and emails from customers or potential customers.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Educated customers about products, services and promotions available.
- Gathered customer information to ensure accurate responses to inquiries.
- Prevented key account losses by researching discrepancies and correcting problems.
- Mentored junior team members and managed employee relationships.
- Ensured that all customer interactions were handled in a courteous manner.
- Handled customer service issues by professionally answering customers' questions and inquiries.
Call Center Representative
Nations Benefits
Miramar, FL
02.2023 - 05.2023
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Sales Associate
Pet Supermarket
Hollywood, FL
09.2021 - 08.2022
- Customer service, Sales, Keep work area clean, Help customers find product that suits their needs
- Demonstrated product features and benefits for customers' needs.
- Processed transactions using a point-of-sale system.
- Maintained up-to-date knowledge of store merchandise and policies.
Call Center Representative
Inktel Contact Center Solutions
Miramar, FL
05.2021 - 06.2021
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Processed orders, forms, applications, and requests accurately and efficiently.
Sales Associate
cotton on
Pembroke Pines, FL
11.2018 - 01.2019
- Fold clothes, Use POS system, Make sales and help customers, Keep store orderly and clean
Cashier/Customer Service
Popeye's Restaurants
Hollywood, FL
11.2017 - 01.2018
- Clean drive-thru area, Take customer orders, Fill drinks and ensure order is correct
Education
High school diploma or GED -
H D Perry educational center
Miramar, FL06.2019
Skills
- Organizational Skills
- Cashiering
- Customer Service
- Sales
- Cash Handling
- Computer Skills
- Retail Sales
- Communication Skills
- Spanish
- Typing
- Microsoft Word
- Guest Services
- Babysitting
- Time Management
- English
- Computer Operation
- Pricing
- Childcare
- Flexible schedule
- POS
- Hospitality
- Stocking
- Basic math
- Phone etiquette
- Retail math
- Upselling
- Customer Needs Assessment
- Quick typing
- Up-selling techniques
- Promotional support
- Verbal and written communication
- Product sales
- Sales expertise
- Reliability
- Calm under pressure
- Team collaboration
Education and Training
Miramar, FL
Timeline
T-Mobile Sales Chat Representitive
Iqor for T-Mobile
09.2024 - Current
Call Center Representative
Nations Benefits
02.2023 - 05.2023
Sales Associate
Pet Supermarket
09.2021 - 08.2022
Call Center Representative
Inktel Contact Center Solutions
05.2021 - 06.2021
Sales Associate
cotton on
11.2018 - 01.2019
Cashier/Customer Service
Popeye's Restaurants
11.2017 - 01.2018
High school diploma or GED -
H D Perry educational center
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