HARVEY JENKINS
Gastonia,NC
Summary
Dynamic and results-driven professional with experience at DoorDash, excelling in customer service and logistics. Proven ability to optimize routes and enhance delivery efficiency while maintaining high standards of punctuality and organization. Adept at multitasking and fostering teamwork, ensuring customer satisfaction through effective communication and issue resolution.
Overview
27
27
years of professional experience
Work History
Courier Contractor
DoorDash
02.2026 - Current
- Delivered food orders promptly, ensuring customer satisfaction and adherence to delivery protocols.
- Navigated efficiently through designated routes, optimizing travel time and fuel usage.
- Communicated effectively with customers regarding order status and delivery updates.
- Maintained high standards of vehicle upkeep, ensuring safety and reliability during deliveries.
- Adapted to changing schedules and demands, demonstrating flexibility in a fast-paced environment.
- Resolved customer inquiries and issues swiftly, fostering positive service experiences.
Machine Operator
Perdue
07.2021 - 07.2024
- Operated machinery to ensure efficient production of poultry products.
- Monitored equipment performance and conducted routine maintenance checks.
- Adhered to safety protocols and maintained clean work environment.
- Assisted in training new operators on equipment usage and safety standards.
- Conducted quality control checks to guarantee product consistency and safety.
- Collaborated with team members to optimize workflow processes.
- Implemented improvements to reduce downtime during production shifts.
Machine Operator
Wilbert Plastics
01.2016 - 08.2018
Sauté Cook
O’Charleyss
Gastonia, NC
04.2012 - 10.2016
- Prepared and sautéed vegetables, meats, and sauces according to menu specifications.
- Maintained cleanliness and organization of workstations to ensure food safety compliance.
- Assisted in inventory management by tracking ingredient levels and notifying suppliers as needed.
- Collaborated with kitchen staff to coordinate meal timing and presentation for optimal service efficiency.
- Executed daily prep tasks while adhering to standardized recipes for flavor accuracy.
- Trained new team members on sautéing methods and kitchen safety procedures.
- Implemented process improvements that reduced food waste during preparation stages.
Line Cook
Chili's Restaurant
06.2005 - 10.2012
- Prepared high-quality food items according to standardized recipes and presentation guidelines.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Operated kitchen equipment safely, including grills, fryers, and ovens to maximize efficiency.
- Collaborated with team members to ensure timely service during peak hours and special events.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
BOH Shift Leader
Cracker Barrel
04.1999 - 08.2005
- Supervised daily operations to ensure smooth workflow and timely service delivery.
- Trained and mentored new team members on company policies and procedures.
- Coordinated staff schedules to optimize coverage during peak hours.
- Implemented efficient inventory management practices to reduce waste.
- Collaborated with management to develop promotional strategies that increased sales.
- Resolved customer complaints promptly, enhancing guest satisfaction rates.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
Western Piedmont Community College
Morganton, NCSkills
- Package handling
- Punctuality
- Deadline oriented
- Route planning
- Customer service
- Time management
- Multitasking and organization
- Logistics and transportation
- Issue escalation
- Teamwork and collaboration
Timeline
Courier Contractor
DoorDash
02.2026 - Current
Machine Operator
Perdue
07.2021 - 07.2024
Machine Operator
Wilbert Plastics
01.2016 - 08.2018
Sauté Cook
O’Charleyss
04.2012 - 10.2016
Line Cook
Chili's Restaurant
06.2005 - 10.2012
BOH Shift Leader
Cracker Barrel
04.1999 - 08.2005
High School Diploma -
Western Piedmont Community College