Harvey Jones
Chicago,IL
Summary
Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in defensive tactics and conflict de-escalation techniques. Skilled and competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at monitoring cameras and entrances in building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seasoned security team member with advanced understanding of facility, grounds, personnel and asset security practices. Highly observant and diligent with high integrity, strong attention to detail and excellent problem-solving abilities. Trained in defensive tactics and conflict de-escalation techniques.
Overview
22
22
years of professional experience
Work History
Front Desk Doorman
Admiral Security Services, Inc.
Chicago, IL
01.2013 - Current
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Identified suspicious activity to determine appropriate response.
- Monitored security cameras to identify and respond to suspicious activity.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Patrolled crowds during events to preserve order and promote security.
- Detected emergency situations through keen listening and close observation to respond appropriately to alarms.
- Explained security protocols to employees and guests to promote readiness for emergency situations.
- Warned violators of rule infractions and escorted unauthorized persons off premises.
- Deterred criminal activity, vandalism and general misconduct by providing expert and highly visible security presence at [Type] facilities.
Delivery Driver
dependicare
Chicago, IL
10.2005 - 12.2013
- Transported and safely delivered items to prevent damage or loss.
- Navigated routes with relevant map programs and GPS systems.
- Handled merchandise in accordance with product handling standards.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
- Delivered rush merchandise on tight schedules to meet customer targets.
- Utilized street maps to plan and determine most efficient routes.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Notified customers of delays to decrease calls to support.
- Inspected vehicle and maintained gas, oil and water levels.
- Verified deliveries against shipping instructions prior to delivering to customers.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Reviewed and verified invoices and purchase requests to confirm accuracy.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
Driver
ultracare
Melrose Park, IL
05.2001 - 09.2005
- Delivered goods and services to customers on time and in excellent condition.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Utilized GPS to optimize routes and continuously meet estimated delivery times.
- Processed daily inventory receipts and quantities of supplies.
- Documented daily mileage, gas and other data.
- Monitored traffic conditions and applied defensive strategies to avoid accidents.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Recorded discrepancies and damages to inventory and reported findings to supervisor.
- Determined most expedient trip by mapping out driving routes ahead of time.
- Achieved consistently high customer scores due to exceptional service.
- Drove trucks to and from job sites to deliver supplies.
- Reviewed work orders to perform freight movement and deliveries.
- Operated standard warehouse equipment to assist with loading and unloading of deliveries.
- Inspected equipment throughout shift, performed minor maintenance tasks and notified maintenance of tools requiring repair.
Education
Associate of Applied Science - Culinary
The Illinois Institute of Art - Chicago
Chicago, IL2004
Certificate - Construction Technology
National Technical
Chicago, IL05.1989
High School Diploma -
Tilden High School
Chicago, IL06.1988
Skills
- Customer Service
- Professional Demeanor
- Surveillance
- Detailed Activity Logs
- Employee and Visitor Screening
- Premises Surveillance
Additional Information
- well complimented by residents and board members on performance.
- dependable
- very hard worker
Timeline
Front Desk Doorman
Admiral Security Services, Inc.
01.2013 - Current
Delivery Driver
dependicare
10.2005 - 12.2013
Driver
ultracare
05.2001 - 09.2005
Associate of Applied Science - Culinary
The Illinois Institute of Art - Chicago
Certificate - Construction Technology
National Technical
High School Diploma -
Tilden High School
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