Summary
Overview
Work History
Education
Skills
COMMUNICATION
LEADERSHIP
Timeline
Generic
Harvey Jones

Harvey Jones

High Springs,FL

Summary

Looking for a career opportunity offering responsibilities, assignments, and benefits leading to both professional and personal growth.

Overview

42
42
years of professional experience

Work History

Project Manager

Gaston Tree Debris Recycling, LLC
01.2020 - Current
  • Project Manager in cooperation w/FEMA and US Army Corp of Engineers for Hurricane’s Milton and Helene for storm debris recovery throughout the state of Florida. Operations/Office Manager for the production and distribution of over 1.75 million bags of mulch for Home Depot on behalf of Scott’s Hyponex. Dispatch grapple trucks throughout the State of Florida to expedite the removal of vegetative debris from commercial and residential contracts. Dispatch grapple and mulch trucks during storms and severe weather events. Serve as Fleet and Safety Manager supervising over 94 commercial vehicles, 100 plus pieces of commercial heavy equipment, and over 100 operators. Provide quarterly and annual training on safety issues and procedures while maintaining records to meet FMCSA, OSHA, FLDOT, and insurance carrier’s requirements.
  • Analyzed project performance data to identify areas of improvement.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Developed and implemented project plans and budgets to ensure successful execution.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Completed projects within tight deadlines, coordinating team efforts and prioritizing tasks effectively.
  • Improved stakeholder satisfaction with detailed project updates and proactive issue resolution.
  • Improved client relationships, consistently meeting or exceeding project expectations and maintaining open lines of communication.
  • Developed comprehensive risk management plans, minimizing project delays and unexpected challenges.

Office Manager

Mac Johnson Roofing, Tree Service, and Crane and Dumpster Service, LLC
01.2016 - 01.2020
  • Office Manager; Operations manager; Accounts Receivable; Accounts Payable; General Manager for Dumpster Service supervising dumpster truck drivers and tree service personnel; set up and dispatched crews to fulfill work orders for tree service; debt collections; trouble shoot and quality control for all 3 companies resolving disputes when and where possible.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Reduced overhead costs significantly through negotiation of vendor contracts for office supplies and services.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Increased customer satisfaction by developing effective client feedback system that led to service improvements.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Spearheaded community outreach initiatives, improving company's local reputation and engagement.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Reduced environmental impact by initiating recycling program and promoting paperless processes.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development

Insurance Agent

Florida Farm Bureau and Southern Farm Bureau Insurance Companies
01.2015 - 01.2016
  • General Property and Casualty Lines Insurance Agent. Sold insurance policies to include auto, home, life, renters, health, and fixed annuities. Serviced all policies and claims.
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Prepared and reviewed insurance applications to verify compliance with regulations.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
  • Negotiated with insurance underwriters to obtain better coverage and improved rates for clients.
  • Identified potential risks in client businesses and recommended appropriate insurance coverage.
  • Established a solid reputation within the community as a knowledgeable and reliable resource for all things insurancerelated.
  • Organized community outreach programs to raise awareness about importance of insurance, generating new leads.
  • Analyzed claim patterns to recommend policy adjustments, reducing risk and preventing future losses.
  • Spearheaded digital marketing campaign that increased online inquiries and sales conversions.
  • Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
  • Increased market share by identifying and targeting underserved demographics with tailored insurance products.
  • Improved client retention rates with exceptional service and timely follow-up on policy inquiries and adjustments.
  • Developed referral program that increased client base through satisfied customer recommendations.
  • Conducted comprehensive market research to stay ahead of industry trends, ensuring clients received most up-to-date policy advice.
  • Analyzed customer needs to provide customized insurance solutions.
  • Analyzed risk factors to recommend appropriate coverage levels.
  • Calculated premiums and established payment methods for sales.
  • Finalized sales and collected necessary deposits.
  • Collected premiums on or before effective date of coverage.
  • Conducted annual reviews of existing policies to update information.
  • Researched and identified potential new markets.
  • Identified and solicited sales prospects in agency databases.
  • Monitored customer feedback and identified areas of improvement.
  • Created sources for continuous client referrals within community and with businesses using extensive networking skills.
  • Developed and implemented promotional strategies to increase customer base.
  • Evaluated competitors' products and services to gain competitive advantage.
  • Conducted research and identified market trends to develop better strategies for sales.
  • Designed presentations and marketing materials to promote insurance products.

Agent

Aflac Insurance Agent
01.2014 - 01.2015
  • Agent in charge of sales and service of all supplemental policies sold in Florida and Georgia.
  • Streamlined internal processes for improved efficiency and productivity within the agency.
  • Conducted market analysis to pinpoint client needs, leading to tailored service offerings.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Developed referral program that significantly expanded client base.
  • Piloted customer loyalty program, resulting in increased repeat business.
  • Conducted regular performance reviews with team members to identify areas for development.
  • Analyzed competitive landscape to adjust strategies and stay ahead in market.
  • Developed new business and managed new and existing clients.
  • Developed and implemented marketing strategies to maximize sales and attract new clients.
  • Prepared and presented contracts and other legal documents to clients.
  • Appraised commercial properties, maintaining accuracy and employing knowledge of area markets for accuracy.
  • Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
  • Reviewed and executed confidential documents, contracts and disclosures.
  • Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
  • Conducted weekly open houses and provided feedback to sellers on potential buyers.
  • Reviewed property listings, interviewed potential clients, accompanied clients to properties and effectively communicated condition of sales.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Studied property listings, interviewed prospective clients, accompanied clients to properties and discussed condition of sales.

Supervisor

Florida Department of Corrections
01.1986 - 01.2012
  • Supervised and coordinated the transfer of prisoners statewide. Supervised over 30 employees and over 45 prison buses and vans. Worked seamlessly with local, state, and federal agencies during natural or man-made disasters providing inmate evacuation protocols. Instructed, trained and supervised the training of over 1300 federal, state, and local law enforcement and correctional employees. Participated in CERT/SWAT and riot control procedures when necessary. FDLE certified instructor for multiple disciplines including; firearms, defensive tactics, chemical munitions and submunitions, hostage negotiations, and forced cell entry procedures.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
  • Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
  • Implemented cost-saving measures, significantly reducing operational expenses.
  • Streamlined inventory management processes, leading to more organized and efficient stock handling system.
  • Pioneered adoption of new technologies that streamlined tasks and enhanced productivity across team.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
  • Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
  • Maintained high safety standards to ensure secure workplace for all employees and visitors.
  • Enhanced team productivity by streamlining workflow processes and implementing efficient scheduling systems.
  • Boosted team morale and performance, organizing regular training sessions and motivational meetings.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
  • Increased customer retention rates by implementing customer feedback into actionable improvements.
  • Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
  • Oversaw compliance with industry regulations and company policies, ensuring safe and legal operational environment.
  • Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
  • Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
  • Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
  • Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
  • Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
  • Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Generated reports detailing findings and recommendations.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Gathered, organized and input information into digital database.
  • Frequently inspected production area to verify proper equipment operation.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Maintained database systems to track and analyze operational data.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Devised and implemented processes and procedures to streamline operations.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Special Forces

US Army/FL National Guard 3/20 Special Forces Group Airborne
01.1987 - 01.1990
  • Responsible for the collection, analysis, and dissemination of intelligence information obtained by any means necessary from all threats to American soil. Worked in conjunction with the 631st Combat Maintenance Battalion to facilitate the insertion of heavy equipment into combat zones.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Intelligence Officer

US Navy
01.1983 - 01.1987
  • Responsible for the collection, analysis, and dissemination of intelligence information obtained by any means necessary from all threats to American soil. Worked in tandem with military and federal agency special combat operations and operators worldwide.
  • Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
  • Verified visitor security clearances and eligibility for access into SCIFs.
  • Produced multi-source intelligence reports and products for different agency customers.
  • Conducted threat assessment and analysis of foreign adversaries in support of military operations.
  • Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
  • Created useful and timely intelligence products to support field operations.
  • Incorporated lessons learned from previous operations to improve intelligence capabilities.
  • Briefed upper-level personnel on emerging threats.
  • Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
  • Assisted in development of intelligence strategies and policies to support operations.
  • Conducted regular audits of intelligence databases, ensuring accuracy and completeness of information used for decisionmaking.
  • Developed strong relationships with key stakeholders across government agencies, promoting collaboration on intelligence matters.
  • Evaluated source reliability and information credibility, ensuring high-quality input for analytical processes.
  • Improved internal communication channels by developing standard operating procedures for efficient information flow among team members.
  • Collaborated with interagency partners to develop comprehensive threat assessments and mitigation strategies.
  • Developed high-quality intelligence products for decision-makers, contributing to informed policy decisions.
  • Strengthened national security through diligent monitoring and analysis of foreign communications and activities.
  • Utilized advanced technical tools for effective data collection, analysis, and visualization of complex information sets.
  • Applied predictive analytics techniques to anticipate potential threats, enabling proactive response measures by relevant stakeholders.
  • Supported military operations through real-time tactical intelligence updates, enhancing situational awareness for deployed units.
  • Identified trends and patterns in intelligence data, providing actionable insights for strategic planning efforts.
  • Enhanced team efficiency by streamlining intelligence gathering processes and implementing new analytical techniques.
  • Engaged with international counterparts to share intelligence findings and coordinate joint efforts against common adversaries.
  • Leveraged linguistic skills to translate intercepted communications, expanding the organization''s understanding of foreign actors'' intentions.
  • Provided timely and accurate briefings to senior leadership on critical developments in the global security landscape.
  • Kept abreast of technological advancements in the field of intelligence analysis, incorporating innovative approaches into daily workflows as appropriate.
  • Analyzed and collected various forms of data.
  • Contributed to crisis response readiness by participating in emergency preparedness exercises simulating various threat scenarios.
  • Conducted in-depth research on emerging threats, enabling proactive countermeasures and increased situational awareness.
  • Prioritized threat levels for analyzing and communication.
  • Performed interviews and interrogations of suspected terrorists and prisoners.
  • Advised senior military members and commanders based on intelligence findings.
  • Monitored surveillance and personnel to maximize unit and facility safety.
  • Mentored junior analysts, fostering a culture of continuous learning and professional development within the team.
  • Managed sensitive information with discretion, ensuring proper handling and dissemination to authorized personnel only.
  • Conducted reconnaissance to compile field information, focusing on Soviet Block/Cold War locations.
  • Conducted reconnaissance to compile field information, focusing on [Type] locations.

Education

High School Diploma -

Trenton High School
Trenton, FL
01.1981

Criminal Justice

Santa Fe Community College
Gainesville, FL

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Santa Fe College

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Valencia College

Florida State University
Tallahassee, FL
01.1982

Skills

  • Personnel Management, Problem Solving, Administrative, Quality Control, Dispute Resolution, w/certificates ready upon request OSHA 30 1910 Certified OSHA 30 1926 Certified Forklift Certification 06/25
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COMMUNICATION

I have extensive public speaking, teaching, and training experience, both in the classroom and in the field.

LEADERSHIP

Gulf War Veteran with a service-connected disability. Licensed Notary.

Timeline

Project Manager

Gaston Tree Debris Recycling, LLC
01.2020 - Current

Office Manager

Mac Johnson Roofing, Tree Service, and Crane and Dumpster Service, LLC
01.2016 - 01.2020

Insurance Agent

Florida Farm Bureau and Southern Farm Bureau Insurance Companies
01.2015 - 01.2016

Agent

Aflac Insurance Agent
01.2014 - 01.2015

Special Forces

US Army/FL National Guard 3/20 Special Forces Group Airborne
01.1987 - 01.1990

Supervisor

Florida Department of Corrections
01.1986 - 01.2012

Intelligence Officer

US Navy
01.1983 - 01.1987

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Santa Fe College

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Valencia College

High School Diploma -

Trenton High School

Criminal Justice

Santa Fe Community College

Florida State University

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