Harvey Pegram
Minden,NV
Summary
Resourceful Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Highly committed with hardworking mentality to maintain quality of services.
Overview
23
23
years of professional experience
Work History
Casino Manager
Carson Valley Inn Casino
Minden, NV
04.2017 - Current
- Oversee operations of casino floor, 3 restaurants, 2 hotels and convenient store.
- Reviewed shift reports to understand current numbers and trends.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Supervised team to support operational excellence and excellent customer service.
General Manager
The Sports Keg Bar And Grill
Burlington, WA
05.2009 - 04.2017
- Set clear expectations and created positive working environment for employees.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Maintained facility and grounds to present positive image.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Interacted positively with customers promoting repeat business.
- Increased profit growth by 30%.
Owner/Operator
Cool Breeze Service
Indio, CA
01.2007 - 05.2009
- Golf cart service and repair.
- Managed day-to-day business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
Volunteer Firefighter
La Quinta Volenteer Fire And Rescue
La Quinta, CA
10.2007 - 04.2009
- Conducted thorough tests and inspections of gear, equipment and tools to stay ready for every type of fire.
- Laid and connected hoses, held nozzles and directed water streams as part of fire suppression activities at active scenes.
- Evaluated areas after containing fires to identify and suppress hot spots with career staff.
- Participated in training exercises and in-class training to improve knowledge.
- Assisted with wild land fire fighting.
- Obtained Sawyer certification.
Golf Professional
Self Employeed
Indio, CA
06.2001 - 08.2007
- Obtained sponsorship to pursue career in golf.
- Traveled all over USA and Canada to compete in tournaments.
- Competed 35 weeks out of each year.
- Maintained strict training and exercise regiment.
Education
High School Diploma -
Burlington Edison High School
Burlington, WAAssociate of Arts -
College of The Desert
Palm Desert, CASkills
- Teamwork
- Leadership
- Staff Management
- Food and Beverage Management
- Scheduling and Coordinating
- Employee Coaching and Motivation
- Problem Anticipation and Resolution
- People Skills
- Mechanically inclined
Hobbies
- Skiing
- Dirt bike riding
- Spending time with family
Timeline
Casino Manager
Carson Valley Inn Casino
04.2017 - Current
General Manager
The Sports Keg Bar And Grill
05.2009 - 04.2017
Volunteer Firefighter
La Quinta Volenteer Fire And Rescue
10.2007 - 04.2009
Owner/Operator
Cool Breeze Service
01.2007 - 05.2009
Golf Professional
Self Employeed
06.2001 - 08.2007
High School Diploma -
Burlington Edison High School
Associate of Arts -
College of The Desert