HARWINDER SINGH
Renton,WA
Summary
Dedicated and results-oriented Aviation Management professional with extensive experience in operational planning and dispatch. Proven ability to manage complex logistical tasks in high-pressure environments. Skilled in troubleshooting, team coordination, and process optimization, with a strong focus on safety and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
College Intern - Airfield Operations
Port of Seattle, SeaTac Airport
, WA
06.2023 - Current
- Experience in Part 139, including: Airport Operations management, Wildlife programs, Movement area safety program, Airport inspections, FAA regulations, ARFF protocol.
- Experience and Exposer to Part 1542 , including: Overview of TSA Part 1542 regulations.
- Terminal Operations and Guest Experience exposure and experience, including: Time with our customers and guest experience staff learning how to engage with customers and provide world-class service through SEA.
- Implemented a strategic plan for utilizing cargo areas as deicing operation zones during winter. This initiative included conducting comprehensive training exercises in collaboration with Alaska Airlines, involving live aircraft scenarios.
- Assisted in maintaining a secure environment by enforcing safety protocols and procedures.
- Collect information and data both within the airport facility and outdoors, synthesize results, enter data, communicate with stakeholders in person and in writing, and create related reports.
- Benchmark, data collection, and analysis for the Wildlife Mitigation Program, FAA Inspections Services program, and for common use resources.
- Inspects terminal areas for safe movement and monitors security checkpoints for procedural compliance.
Passenger Service Supervisor
SWISSPORT, SPIRIT AIRLINES
SEATAC, WA
06.2022 - 11.2023
- Certified - Ground Security Coordinator (GSC), Operations (OPS), Complaint Resolution Official (CRO).
- Manage guest check-in and check-out procedures, reservations and payments.
- Ensure compliance with all SOPs and policies in order to meet or exceed regulatory standards and deliver the desired customer service experience.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Completion, distribution and oversight of the Aircraft Load Sheet (ALS).
- Validate the accurate of all flight departure related paperwork
- May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate. (e.g. emergencies, IROP handling or Operational developments.)
- Coordinate with POA to ensure baggage count verification is complete prior to approving AC departure.
- Fueling oversight (completing the fuel slip and entering the fuel on board and uplift in MCWeb), Catering, Comat/Comail
Dispatcher
EXCL LOGISTICS LLC
KENT, WA
07.2021 - 06.2022
- Managed customer service operations and resolved driver conflicts effectively.
- Coordinated driver dispatch, route assignments, and maintained detailed records using PCS and data entry.
- Handled customer communication via phone and email, ensuring prompt and accurate responses.
- Logged delivery details and collaborated closely with team members and clients for smooth operations.
- Tracked ongoing calls and followed up diligently for quality service assurance.
- Played a key role in developing and implementing departmental processes, focusing on efficiency and effectiveness.
- Prepared and authorized billing paperwork, managed various invoices adhering to set processes.
Education
BACHELOR OF AVIATION MANAGEMENT -
CENTRAL WASHINGTON UNIVERSITY
Ellensburg, WA03.2024
Associate of Arts And Sciences - General Studies
BELLEVUE COLLEGE
12.2021
Skills
- Communication skill
- Customer service skills
- Attention to detail
- Active team member
- Critical thinking
- Organizational skills
- Account Inquiries
- Leadership
Certification
- AAAE CERTIFIED MEMBER, DEC 2023
Languages
English
Full Professional
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual
Timeline
College Intern - Airfield Operations
Port of Seattle, SeaTac Airport
06.2023 - Current
Passenger Service Supervisor
SWISSPORT, SPIRIT AIRLINES
06.2022 - 11.2023
Dispatcher
EXCL LOGISTICS LLC
07.2021 - 06.2022
BACHELOR OF AVIATION MANAGEMENT -
CENTRAL WASHINGTON UNIVERSITY
Associate of Arts And Sciences - General Studies
BELLEVUE COLLEGE
- AAAE CERTIFIED MEMBER, DEC 2023
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