Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hasan Kalbi

BRONX,NY

Summary

Proactive Solution Advisor and Sales Representative with extensive experience in customer satisfaction, sales strategies, and team training. Proven track record in upselling, cross-selling, and expanding customer bases while maintaining industry knowledge and using CRM software. Strengths include strategic thinking, problem-solving, and fostering positive team environments. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

3
3
years of professional experience

Work History

Solution Advisor

ADT
03.2024 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Enhanced customer satisfaction by providing comprehensive product demonstrations.
  • On average managed approximately 15-20 new and old clients a day

Sales Representative

New York State Solar
12.2023 - 03.2024
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Delivered positive experiences for potential customers with friendly demeanor even when faced with rejection or negative feedback.
  • Improved territory coverage by effectively managing time, planning efficient routes, and prioritizing high-potential areas.
  • Increased customer satisfaction by providing exceptional product knowledge and recommendations for various products.
  • On average door knocked at least 70 doors a day

Barista

Starbucks
08.2022 - 11.2023
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.

Team Trainer

Chick-fil-A
11.2021 - 08.2022
  • Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
  • Trained other employees in customer service, food safety, and performance requirements.
  • Set positive example for team members by providing high-quality, efficient service.
  • Cross-trained existing employees to maximize team agility and performance.
  • Greeted customers with smile and provided friendly service to professionally handle every need.

Education

High School Diploma -

Bronx Compass High School
The Bronx, NY
06.2023

Skills

  • Strategic Thinking
  • Industry Expertise
  • Teamwork and Collaboration
  • Problem-Solving
  • Sales and Upselling
  • Sales objectives
  • Customer Relations
  • Customer Relationship Building
  • Sales closing

Languages

Bengali
Native or Bilingual

Timeline

Solution Advisor

ADT
03.2024 - Current

Sales Representative

New York State Solar
12.2023 - 03.2024

Barista

Starbucks
08.2022 - 11.2023

Team Trainer

Chick-fil-A
11.2021 - 08.2022

High School Diploma -

Bronx Compass High School

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Hasan Kalbi