Summary
Overview
Work History
Education
Skills
Timeline
Generic

HASAN TROWER

Mount Laurel,NJ

Summary

Professional, experienced retail leader equipped to drive operational success and customer satisfaction. Adept in inventory management, sales strategies, and loss prevention. Strong focus on team collaboration and achieving results. Reliable and flexible, thriving in dynamic environments and adapting to changing needs.

Overview

14
14
years of professional experience

Work History

Key Holder

Bath & Body Works
10.2023 - Current
  • Managed store personnel by delegating tasks and supervising daily operations.
  • Provided ongoing coaching and feedback to sales associates, fostering an environment conducive to learning and professional growth.
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.


Owner/Medical Massage Therapist

Phoenix Fire Wholistics
03.2018 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Addressed specific client needs by creating personalized treatment plans.

Licensed Massage Therapist

Hand & Stone
03.2017 - 03.2018
  • Perform massage therapy on clients including but not limited to hot stone, deep tissue, sports, and Swedish modalities, based off of the clients’ goals for the service
  • Create a treatment plan if necessary to further clients’ needs
  • Maintain accurate SOAP notes on clients for other therapists to follow should they be scheduled with others.

Guest Advisor

Spavia Day Spa
01.2016 - 12.2016
  • Computed sales prices, total purchases, and received and processed cash, credit, or check payments
  • Supervised Therapists, and scheduled breaks, handled cash and check deposits, reconciled cashier tills, and processed end of day reports.
  • Improved overall wellness for clients by performing various massage techniques, including deep tissue, Swedish, and hot stone massages.
  • Collaborated with healthcare professionals to develop comprehensive treatment plans addressing clients'' specific pain or injury concerns.

Shift Manager

Wawa Inc.
09.2011 - 03.2016
  • Perform cash handling, oversee safe and register functions, manage inventory control, provide exceptional customer service, train workers in food preparation service, sanitation, and safety procedures
  • Demonstrate strong time management and supervisory skills to ensure efficient store operations in the absence of senior management.

Education

Massage Therapy - 720 hour program -

Harris School of Business
Cherry Hill, NJ

High School Diploma -

Burlington County Institute of Technology
Medford, NJ
06.2008

Skills

  • Excellent oral and written communication and interpersonal skills

  • Customer Service

  • Teamwork and Collaboration

  • High commitment to teamwork and diversity

  • Ability to analyze solutions and provide alternative solutions

  • High energy, dedication and integrity

  • Adept in organizational and management skills as well as training and development

  • Adaptable to changing demands

Timeline

Key Holder

Bath & Body Works
10.2023 - Current

Owner/Medical Massage Therapist

Phoenix Fire Wholistics
03.2018 - Current

Licensed Massage Therapist

Hand & Stone
03.2017 - 03.2018

Guest Advisor

Spavia Day Spa
01.2016 - 12.2016

Shift Manager

Wawa Inc.
09.2011 - 03.2016

Massage Therapy - 720 hour program -

Harris School of Business

High School Diploma -

Burlington County Institute of Technology

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HASAN TROWER