Madison Coles
Anchorage,AK
Summary
Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Key Holder
Hot Topic
ANCHORAGE, Alaska
11.2023 - 07.2024
- Developed extensive product knowledge, growing revenue and building consumer base.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Partnered with store leadership team to learn and understand management processes and reports.
- Supervised bank deposits and security procedures to support store opening and closing.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Cashier/Cook
Uncle Joes Pizzeria
Anchorage, AK
10.2022 - 07.2023
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Trained new team members in cash register operation, stock procedures and customer services.
- Maintained clean and orderly kitchen by regularly washing dishes, sanitizing surfaces and taking out trash.
- Organized and labeled stock of ingredients to maintain needed inventory levels.
- Measured and weighed food items to comply with portion requirements.
- Monitored freshness of food products to help reduce spoilage.
Concession Stand/Coffee Shop Worker (seasonal)
Rae Rae's Coffee Shop
Anchorage, AK
06.2022 - 07.2022
- Prepared and served coffee, espresso drinks, blended coffees and teas. Prepared and served hot or cold beverages
- Maintained calm demeanor during high-volume periods and special events. Maintaining clean and organized workspace, enabling coworkers to locate resources and product.
- Stocked customer service stations with paper products or beverage preparation items. Restocking self-service area with sweeteners, stir sticks and coffee cup sleeves.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
Education
High School - Culinary Arts
King Tech High School
Anchorage, AK05.2023
High School Diploma -
Service High School
Anchorage, AK05.2023
Skills
- Strong Communication and Interpersonal Skills
- Engaging with Diverse Customers
- Brand Promotion
- Merchandise Recommendations
- Adaptable and Flexible
- Safety and Cleanliness Standards
- Payment Processing
- Excellent Written and Verbal Communication
- Ability to Lift 40 pounds
- Exceeding Customer Expectations
- Customer Assistance
- Cash Register Operation
Timeline
Key Holder
Hot Topic
11.2023 - 07.2024
Cashier/Cook
Uncle Joes Pizzeria
10.2022 - 07.2023
Concession Stand/Coffee Shop Worker (seasonal)
Rae Rae's Coffee Shop
06.2022 - 07.2022
High School - Culinary Arts
King Tech High School
High School Diploma -
Service High School
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