Hasani Simmons
Baldwin,NY
Summary
Experienced professional with 10+years of experience in Banking and Retail. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits. Articulate communicator, collaborative team leader with an innate ability to promote a positive attitude environment.
Overview
14
14
years of professional experience
Work History
Operations Support Specialist
Esquire Bank
Jericho, NY
09.2020 - Current
- Daily review of incoming checks to detect possible fraud
- Performed operational task including but not limited to review of maintenance reports, processing services charges for various transactions, data entry, filing and scanning of documents for record retention.
- Performed online banking setups, requests, and customer service
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Utilized Microsoft Excel to input various ACH returns
- Utilized Positive Pay System to identify discrepancies and formulate Solutions
- Timely and accurately processed outgoing wire transfer requests received from branch when necessary, following established compliance and policy guidelines to ensure accuracy
Principal Coordinator
Capital One Bank
Melville, NY
03.2019 - 03.2020
- Reviewed and processed incoming/outgoing wires request and ACHs
- Approved wire transfers and related transactions
- Contacted customers for wire authorization
- Researched and resolved wide variety of issues and queries using independent judgement with little or no assistance
- Worked with management to identify process improvements
- Contributed in project settings in limited capacity
- Trained to perform different payment processes
- Handled 200 - 300+ calls per day to address customer inquiries and concerns
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Relationship Banker/Branch Designee
Capital One Bank
Salisbury , NY
04.2013 - 03.2019
- Reached out to customers to purpose new products complimentary to their current identified needs Ensured branch was following rules and regulations thus earning a 98% avg
- Collaborated with small business bankers and loan officers to help establish new accounts or expand existing business
- Conducted morning meetings with staff discussing daily goal expectations
- Exceptional capacity to handle stressful situations and implement immediate solutions
- Educated customers on online services offerings and mobile apps
- Helped account holders access technology to enhance banking convenience via multiple self-service channels
- Demonstrated leadership and ownership in absence of management for six months, while still maintaining branch goals and a 90% overall customer service score
- Developed weekly summaries to assess each client's participation level and determine targets for follow-up plans
Teller
Capital One Bank
Hicksville, NY
02.2008 - 04.2013
- Quickly established credibility with clients and remembered over 50+ names of regulars. Created a friendly rapport with customers. Ensured knowledge bank rules and regulations through monthly and daily training. Balanced automated teller machines and teller cash dispensers often totaling more than $100,000.00. Processed 25+ customer transactions per hour with extreme attention to detail.
Skills
- Team player
- Flexible
- Exceptional customer service
- Strong sales communication, cross-selling, and sales planning skills
- MS office proficient
- Strong Verbal and written communication skills
- Exceptional capacity to handle stressful situations and implement immediate solutions
Additional Information
- Received "Best of the Best" award for North Nassau
- Received "MVP" award
- Chosen as a mentor for new hires for North Nassau region
Timeline
Operations Support Specialist
Esquire Bank
09.2020 - Current
Principal Coordinator
Capital One Bank
03.2019 - 03.2020
Relationship Banker/Branch Designee
Capital One Bank
04.2013 - 03.2019
Teller
Capital One Bank
02.2008 - 04.2013
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