HASET KASSAYE
SILVER SPRING,MD
Summary
Public Health Sciences recent graduate with a passion for policy looking to assist a mission-driven company. Trained in customer service, a dedicated employee with an exceptional work ethic. Committed and completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Front Desk Receptionist
Taff & Levine DDS
09.2023 - Current
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
Front Desk Associate
Crunch Fitness
08.2022 - 07.2024
- Greets visitors and customers upon arrival, offers assistance and answers questions to build rapport and retention.
- Maintains cleanliness and organization of the front desk area and gym.
- Answers multi-line phone systems to respond to inquiries and transfer calls to the correct departments and personnel.
- Uses internal software to process training sessions, check-ins, and check-outs.
Server & Host
The Cheesecake Factory
03.2020 - 09.2022
- Served food and beverages promptly with focused attention to customer needs.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Welcomed and seated all guests, providing a positive first impression.
Sales Associate
TJ MAXX
12.2017 - 03.2020
- Enthusiastically engaged with customers about purchase needs, availability of products, or any concerns.
- Performed cashier and customer service duties.
- Organized racks and shelves to maintain store visual appeal and promote specific merchandise.
Volunteer
Washington Adventist Hospital
06.2016 - 08.2016
- Supported the Disease Prevention Unit.
Education
Bachelor of Science - Public Health Science
UNIVERSITY OF MARYLAND
05.2023
Skills
- Excellent interpersonal skills
- Able to follow, critically evaluate, and improve upon current processes
- Strong Microsoft Applications skills
- Teamwork and Collaboration
- Exceptional customer service
Timeline
Front Desk Receptionist
Taff & Levine DDS
09.2023 - Current
Front Desk Associate
Crunch Fitness
08.2022 - 07.2024
Server & Host
The Cheesecake Factory
03.2020 - 09.2022
Sales Associate
TJ MAXX
12.2017 - 03.2020
Volunteer
Washington Adventist Hospital
06.2016 - 08.2016
Bachelor of Science - Public Health Science
UNIVERSITY OF MARYLAND
Similar Profiles
Kunwar Partap SinghKunwar Partap Singh
Machine Operator at Taff Guard FiltrationMachine Operator at Taff Guard Filtration
Mary ChapmanMary Chapman
Law Intern at Law Office of Taff Wren, PCLaw Intern at Law Office of Taff Wren, PC
Nabila GaziNabila Gazi
Taffs Pharmacy (work experience) at TaffTaffs Pharmacy (work experience) at Taff