HASHAM KHALID
Ar Rayyan,RA
Summary
Dynamic Store Supervisor with a proven track record at MIDDLE EAST BUILDING MATERIALS CO. W.L.L, excelling in inventory management and staff training. Recognized for enhancing customer satisfaction through effective problem-solving and strategic merchandising, driving sales performance while fostering a positive team environment. Committed to operational excellence and continuous improvement.
Overview
9
9
years of professional experience
Work History
Store Supervisor
MIDDLE EAST BUILDING MATERIALS CO. W.L.L
Doha, Qatar
05.2024 - Current
- Supervised daily store operations, ensuring compliance with company policies and standards.
- Managed inventory control processes, optimizing stock levels and minimizing discrepancies.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Coordinated merchandising strategies to enhance product visibility and drive sales performance.
Customer Service Representative
JUYAN FIANCE COMPANY
LAOS, THAILAND
12.2022 - 01.2024
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and returns efficiently, ensuring accuracy in transactions and documentation.
- Utilized CRM software to track customer interactions and enhance service delivery.
- Collaborated with team members to improve service response times and overall customer satisfaction.
Customer Service Representative
GHOUSE SOFTWARE HOUSE
LAHORE, PAKISTAN
02.2021 - 11.2022
- Addressed escalated issues promptly, demonstrating strong conflict resolution skills.
- Contributed to team meetings by sharing insights on customer feedback and potential improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Store Supervisor
ORIGINS READY TO WEAR
LAHORE , PAKISTAN
01.2019 - 01.2021
- Resolved customer inquiries and complaints promptly, enhancing overall customer satisfaction ratings.
- Collaborated with management on strategic planning initiatives to improve store efficiency and profitability.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Maintained high standards of store appearance by enforcing cleanliness guidelines, organizing merchandise displays, and scheduling routine maintenance tasks.
- Conducted inventory analysis to determine optimal stock levels.
- Supervised daily store activities to ensure smooth operations, proper staffing levels, and adequate inventory control.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Handled escalated customer complaints professionally, offering appropriate resolutions to ensure satisfaction and maintain positive brand reputation.
Marketing Assistant
BE TECH COMPANY
LAHORE PAKISTAN
03.2017 - 01.2019
- Developed and implemented digital marketing campaigns to enhance brand visibility and engagement.
- Managed social media accounts, creating content that increased audience interaction and follower growth.
- Conducted market research to identify trends and inform strategic marketing decisions for product launches.
- Collaborated with cross-functional teams to design promotional materials, ensuring alignment with brand guidelines.
Education
Bachelor of Arts - Human Resources Management
UNIVERSITY OF PUNJAB
LAHORE PAKISTAN11-2019
High School Diploma -
MODEL TOWN DEGREE COLLEGE
LAHORE , PAKISTAN09-2018
High School Diploma -
GOVERNMENT BOYS HIGH SCHOOL
TOWNSHIP LAHORE08-2017
Skills
- Inventory management
- Customer service
- Staff supervision
- Multitasking and organization
- Store opening and closing
- Sales strategies
- Operations management
- Store maintenance
- Problem-solving
- Documentation and reporting
- Team building and leadership
- Sales promotion
- Employee training
- Store merchandising
- Friendly and positive
Languages
English
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Supervisor
MIDDLE EAST BUILDING MATERIALS CO. W.L.L
05.2024 - Current
Customer Service Representative
JUYAN FIANCE COMPANY
12.2022 - 01.2024
Customer Service Representative
GHOUSE SOFTWARE HOUSE
02.2021 - 11.2022
Store Supervisor
ORIGINS READY TO WEAR
01.2019 - 01.2021
Marketing Assistant
BE TECH COMPANY
03.2017 - 01.2019
Bachelor of Arts - Human Resources Management
UNIVERSITY OF PUNJAB
High School Diploma -
MODEL TOWN DEGREE COLLEGE
High School Diploma -
GOVERNMENT BOYS HIGH SCHOOL