Hasher Ather Anwar
Beaumont,Texas
Summary
To seek and maintain full-time or internship position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Amazon
Hyderabad, India
10.2022 - 04.2023
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Provide technical support to employees, including troubleshooting hardware, software, and network issues.
- Assist in the setup and configuration of IT equipment, such as laptops, desktops, and mobile devices.
- Document and track issues using a ticketing system and ensure timely resolution
IT Technical Support Intern
Red Water Total Solutions
Riyadh, Saudi Arabia
01.2019 - 05.2019
- Maintained records of daily data communication transactions, problems, and remedial actions taken or installation activities.
- Updated hardware, software, and security protections with latest standards.
- Supported IT manager with department administrative duties and clerical tasks.
Education
Master of Science - Management Information Systems
Lamar University
Beaumont, TX10-2025
Bachelor of Engineering - Information Technology
Osmania University
Hyderabad, India09-2023
Associate - Science
International Indian School
Riyadh, Saudi Arabia08-2019
Skills
- Networking
- IT Infrastructure Support
- Hardware And Software Troubleshooting
- Problem Solving
Certification
- Fortinet Certified Fundamentals In Cybersecurity
- IT and Cybersecurity Risk Management
Software
Jira Service Management
Splunk
Wireshark
Timeline
IT Support Specialist
Amazon
10.2022 - 04.2023
IT Technical Support Intern
Red Water Total Solutions
01.2019 - 05.2019
Master of Science - Management Information Systems
Lamar University
Bachelor of Engineering - Information Technology
Osmania University
Associate - Science
International Indian School
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