Summary
Overview
Work History
Education
Skills
Certification
Timeline
CustomerServiceRepresentative

George Holley Jr

Pineville,NC

Summary

  • Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice.
  • Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented IT Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
  • Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments.
  • Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

1
1
year of professional experience
1
1
Certification

Work History

IT Support Specialist

The HolleyWay PC Repair
02.2024 - Current
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Loaded software, granted permissions, and configured hardware for Clients
  • Prepared new computers and mobile devices according to Clients wishes
  • Updated software to safeguard against security flaws.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Resolved escalated issues by serving as subject matter expert on wide-ranging issues.

Education

Associate of Applied Science - Computer Forensics

ITT Technical Institute - Indianapolis
Indianapolis, IN
06.2012

Skills

  • Task Prioritization
  • Networking
  • Multitasking
  • Problem-Solving
  • Desktop support
  • Hardware maintenance
  • Operating system management
  • Hardware upgrades
  • Mobile Device Management
  • System Configuration
  • Wireless area networking

Certification

  • GoogleTechnical Support Fundamentals
  • The Bits And Bytes Of Computer Networking



Timeline

IT Support Specialist

The HolleyWay PC Repair
02.2024 - Current

Associate of Applied Science - Computer Forensics

ITT Technical Institute - Indianapolis

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George Holley Jr