George Holley Jr
Pineville,NC
Summary
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice.
- Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented IT Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
- Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments.
- Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
The HolleyWay PC Repair
02.2024 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for Clients
- Prepared new computers and mobile devices according to Clients wishes
- Updated software to safeguard against security flaws.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Associate of Applied Science - Computer Forensics
ITT Technical Institute - Indianapolis
Indianapolis, IN06.2012
Skills
- Task Prioritization
- Networking
- Multitasking
- Problem-Solving
- Desktop support
- Hardware maintenance
- Operating system management
- Hardware upgrades
- Mobile Device Management
- System Configuration
- Wireless area networking
Certification
- GoogleTechnical Support Fundamentals
- The Bits And Bytes Of Computer Networking
Timeline
IT Support Specialist
The HolleyWay PC Repair
02.2024 - Current
Associate of Applied Science - Computer Forensics
ITT Technical Institute - Indianapolis
- GoogleTechnical Support Fundamentals
- The Bits And Bytes Of Computer Networking
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