George Holley Jr
Pineville,NC
Summary
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice.
- Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented IT Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience.
- Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments.
- Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Specialist
The HolleyWay PC Repair
02.2024 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for Clients
- Prepared new computers and mobile devices according to Clients wishes
- Updated software to safeguard against security flaws.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Associate of Applied Science - Computer Forensics
ITT Technical Institute - Indianapolis
Indianapolis, IN06.2012
Skills
- Task Prioritization
- Networking
- Multitasking
- Problem-Solving
- Desktop support
- Hardware maintenance
- Operating system management
- Hardware upgrades
- Mobile Device Management
- System Configuration
- Wireless area networking
Certification
- GoogleTechnical Support Fundamentals
- The Bits And Bytes Of Computer Networking
Timeline
IT Support Specialist
The HolleyWay PC Repair
02.2024 - Current
Associate of Applied Science - Computer Forensics
ITT Technical Institute - Indianapolis
- GoogleTechnical Support Fundamentals
- The Bits And Bytes Of Computer Networking
Similar Profiles
AMAO MURTALAAMAO MURTALA
Computer Repair Technician at Absolute Pc RepairComputer Repair Technician at Absolute Pc Repair
Andy FordAndy Ford
IT Engineer L4 at AF1 PC RepairIT Engineer L4 at AF1 PC Repair
NASEERULLAH SAFINASEERULLAH SAFI
Retail Sales Worker at Pc Repair CentreRetail Sales Worker at Pc Repair Centre