Afrin Rinky
Information Technology And Management System
Falls Church,VA
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.
Overview
3
3
years of professional experience
2
2
Languages
Work History
IT Support Specialist
Ample International School And College
01.2020 - 12.2022
- Assisted in development of system security protocols.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Configured hardware, devices, and software to set up work stations for employees.
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Developed and implemented preventive maintenance procedures.
- Contributed to the development of internal tools that improved workflow automation within the IT department.
- Configured hardware and granted system permissions to new employees.
- Monitored system performance to identify potential issues.
- Implemented mobile device management policies to protect sensitive company data on employee devices while facilitating their work tasks remotely.
- Monitored systems in operation and quickly troubleshot errors.
Education
Master of Science - Information Technology System Management
Washington University of Science And Technology
Alexandria, VA 05.2001 -
Bachelor of Arts - English Language And Literature
Gono University
Bangladesh 05.2001 -
Skills
Employee Computer Support
Telecommunications network oversight
Written Communication
Account Administration
Account updating
Workforce Planning
Help Desk Support
Team building
Multitasking Abilities
Highly Professional
Teamwork and Collaboration
Technical Documentation
Project Coordination
Desktop support
Professionalism
Asset Management
Application support
Time Management
System Configuration
Call Center Operations
Task Prioritization
Call Management
Traveling
Some people see travel as a means of escaping their everyday routine, a chance to escape the ordinary and immerse themselves in new environments. It provides a chance to push oneself, move outside of comfort zones, and seize new experiences. Additionally, travel teaches priceless lessons about empathy, understanding, and tolerance. Firsthand exposure to diverse cultures broadens one's view on the world and cultivates an appreciation for variety. It promotes tolerance and imparts useful life skills like problem-solving, communication, and flexibility.
Timeline
IT Support Specialist
Ample International School And College
01.2020 - 12.2022
Master of Science - Information Technology System Management
Washington University of Science And Technology
05.2001 -
Bachelor of Arts - English Language And Literature
Gono University
05.2001 -