Mario Eguez
Bilingual IT support Specialist
Loma Linda,CA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
- Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
- Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
32
32
years of professional experience
Work History
IT Support Specialist
Prime-Line Products
11.2006 - Current
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Answered questions and provided information to customers about new software or hardware.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Assigned system permissions and set up computers to assist with onboarding new employees
Tech Support
Caseworx, Inc.
06.2002 - 10.2006
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Provided basic end-user troubleshooting and desktop support.
- Monitored systems in operation and quickly troubleshot errors.
- Documented support interactions for future reference.
- Updated documentation and produced reports.
- Configured hardware and granted system permissions to new employees.
Buyer
Computerland Of Redlands
01.1991 - 05.2002
- Established relationships with vendors to secure competitive pricing and discounts.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Collaborated with the sales team to identify and fulfill customer needs.
- Managed and maintained purchase orders and invoices.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
- Communicated with suppliers to negotiate the best pricing on computers parts and peripherals
- Researched and identified new suppliers and vendors.
Education
High School Diploma -
Colegio Mexicano
Quito, Ecuador10.1988
Skills
- Software and Hardware Implementation
- Data Connectivity
- Backup and Recovery
- User Experience
- AV Presentation
- Microsoft Active Directory
- Case Support
- Helpdesk Call Support
- Hardware Replacement
- Wireless Area Networking
- Mobile Device Management
- Technical Support and Assistance
- Virus Protection
- Hardware Upgrades
- Troubleshooting Network Issues
- Employee Computer Support
- Infrastructure Planning
- Microsoft Windows and Office
- Support End-Users
- Warehouse Support
- Computer Operating Systems
- Printers and Peripherals
- Resolve Technical Problems
- Network Infrastructure Support
- LAN and WAN Assessment
- Hardware Components
- Friendly and Patient
- Customer Communication and Empathy
- Remote Access Software
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Business opportunities are like buses, there’s always another one coming.
Richard Branson
Timeline
IT Support Specialist
Prime-Line Products
11.2006 - Current
Tech Support
Caseworx, Inc.
06.2002 - 10.2006
Buyer
Computerland Of Redlands
01.1991 - 05.2002
High School Diploma -
Colegio Mexicano
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