Hasmik Martirosyan
Los Angeles,CA
Summary
Knowledgeable Dispatcher with [Number] years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Orange Shipping
Glendale
02.2024 - 06.2024
- Provided accurate information about products and services.
- Developed strategies for improving the customer experience.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Created detailed reports of daily sales activities for management review.
- Maintained records of customer interactions and transactions.
- Built sustainable relationships with customers through open communication.
- Recognized potential areas needing improvement in the customer service process.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Generated quotes, processed payments and documented customer communications.
- Answered customer questions about products and services and recommended appropriate solutions.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
Dispatcher
Kentucky Quality logistics
Louisville, KY
01.2023 - 12.2023
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Recorded results of service calls to create report summaries for senior management.
- Trained employees on triaging and dispatching procedures to properly handle daily calls.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Provided timely updates to customers regarding their orders or requests.
Dispatcher
Washington Freight Ways inc
Seattle, WA
08.2021 - 12.2023
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Developed strategies for improving efficiency within the dispatch department.
- Participated in team meetings discussing changes in procedures or processes.
- Scheduled loads according to priority and available equipment.
Rate Manager
dial telecommunication
Yerevan, Armenia
01.2020 - 08.2021
- Created reports that documented rate analysis findings.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Education
Bachelor of Arts - Translation Studies
Yerevan State University
Armenia06-2020
High School Diploma -
Ararat High School
Ararat,Armenia05-2016
Skills
- Dispatching Procedures
- Microsoft Office
- Copying Documents
- Multitasking and Organization
Languages
Armenian
Native/ Bilingual
English
Professional
Russian
Professional
French
Elementary
Certification
- World Vision International -Volunteer
- 17th Francophonie Summit-Volunteer
Timeline
Customer Service Sales Representative
Orange Shipping
02.2024 - 06.2024
Dispatcher
Kentucky Quality logistics
01.2023 - 12.2023
Dispatcher
Washington Freight Ways inc
08.2021 - 12.2023
Rate Manager
dial telecommunication
01.2020 - 08.2021
Bachelor of Arts - Translation Studies
Yerevan State University
High School Diploma -
Ararat High School
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