Summary
Work History
Education
Skills
Timeline
Generic
Hasnat Nawaz

Hasnat Nawaz

Lahore,Pakistan

Summary

I'm a highly motivated sales professional with a proven track record of success in sales development and customer support. I have a passion for helping customers achieve their goals, and I'm always looking for ways to improve my skills and knowledge. I excel at building and maintaining relationships with customers, and I'm an expert at developing and implementing successful sales strategies. In addition, I have extensive experience in customer support, which has given me the opportunity to develop and apply my skills in problem solving, conflict resolution, and relationship management. These skills have allowed me to consistently exceed customer expectations and provide exceptional service.

Work History

Customer Support Representative

Ibex (western union)
  • Worked as CSR at ibex in Western union campaign
  • Assisting customer of 'NAM' north american region
  • Proven high skills of listeing and assisting tough coustmers
  • Providing product knowledge as accordingly asked
  • Performed online transaction over the phone line with clients visa or master card
  • Liscenced CSR for online transaction.

Sales Representative

Digital global services
  • Working for the Spectrum campaign I gained my first international campaign exposure
  • Convincing customers to buy our product by making it feel like their need
  • Making the customers comfortable
  • Achieving all my targets
  • Creating and executing sales plans to achieve or surpass quarterly sales quota.

Sales Development Representative

Motive (formerly keep truckin)
  • Polished my hunter skills to hunt for potential customers
  • Acheiving my targets after the rebranding unlike many of my co-workers
  • Change my approach with every customer to get them interested and attracted
  • Evaluating opportunities to enhance sales, customer satisfaction and retention.

Head of Operations

Glide Solutions
12.2023 - Current
  • Streamlined operational processes by identifying inefficiencies and implementing best practices.
  • Improved overall productivity with the introduction of innovative process improvement initiatives.
  • Increased customer satisfaction by actively addressing concerns and ensuring timely resolutions.
  • Led cross-functional teams to achieve company goals, fostering collaboration and communication.

Education

O level's -

City school

A level's -

City School

BBA - Business Administration

Arden University
London
06.2024

Skills

  • Sales Forecasting
  • Data Management
  • Customer Success Management
  • Business Administration
  • Complaint Handling
  • Customer service excellence
  • Report Generation

Timeline

Head of Operations

Glide Solutions
12.2023 - Current

Customer Support Representative

Ibex (western union)

Sales Representative

Digital global services

Sales Development Representative

Motive (formerly keep truckin)

O level's -

City school

A level's -

City School

BBA - Business Administration

Arden University
Hasnat Nawaz