Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hasnit Abbas

Staten Island,NY

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

10
10
years of professional experience

Work History

Manager

Cigar Lounge
03.2022 - 03.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Driver, Manager

LaserShip
03.2020 - 03.2022
  • Increased customer satisfaction by addressing concerns promptly and providing regular updates on delivery status.
  • Maintained accurate records of driver hours, vehicle maintenance, and fuel costs for thorough fleet management.
  • Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
  • Reduced accidents and safety incidents through rigorous monitoring of driver behavior and adherence to safety protocols.
  • Coordinated with drivers to organize timely pickup and delivery.

Uber Driver

TLC
03.2017 - 03.2020
  • Developed strong communication skills while interacting with diverse groups of riders daily.
  • Responded to passenger concerns and complaints politely and professionally.
  • Followed company guidelines and policies when interacting with passengers.
  • Assisted passengers with loading and unloading luggage for enhanced customer care.

Cashier Team Lead

My Deli & Grocery
01.2015 - 03.2017
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Cashier

McDonald's Restaurant
01.2014 - 01.2015
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree - Data Analyst Certificate

Coursera
Remote
08.2024

High School Diploma -

Susan E Wagner High School
01.2017

Skills

  • Fluent In Microsoft Excel/ Google Sheets
  • Fluent In SQL Database
  • Critical Thinking
  • Data and Information Visualization
  • Data Cleansing
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Business Development
  • Financial Management
  • Customer Service
  • Data Driven Decision-Making

Languages

Punjabi
Full Professional
Urdu
Full Professional

Timeline

Manager

Cigar Lounge
03.2022 - 03.2024

Driver, Manager

LaserShip
03.2020 - 03.2022

Uber Driver

TLC
03.2017 - 03.2020

Cashier Team Lead

My Deli & Grocery
01.2015 - 03.2017

Cashier

McDonald's Restaurant
01.2014 - 01.2015

No Degree - Data Analyst Certificate

Coursera

High School Diploma -

Susan E Wagner High School

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Hasnit Abbas