Summary
Overview
Work History
Education
Skills
Timeline
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Hassan Ali

Philadelphia,PA

Summary

Customer service expert with years of expertise providing consumers with phone, email, and chat help. Committed to achieving a balance between the needs of the business and those of the customers. Innovative problem solver with a talent for maintaining composure under pressure and providing efficient service to a range of clients.

Overview

23
23
years of professional experience

Work History

Driver

Odyssey, Process Service Inc
06.2015 - 08.2019
  • Used critical thinking to break down problems, evaluate solutions and make decisions
  • Organized and detail-oriented with strong work ethic
  • Identified issues, analyzed information and provided solutions to problems
  • Managed time efficiently in order to complete all tasks within deadlines
  • Demonstrated respect, friendliness and willingness to help wherever needed
  • Developed and maintained courteous and effective working relationships

Process Server

Odyssey, Process Service Inc
01.2011 - 01.2015
  • Responsible for serving legal documents to individuals and corporations issued by state circuits and federal judicial administrations
  • Appointed by Chief Judge of Miami-Dade and Broward
  • County Sheriff
  • Provided accurate account of duties required by court sanctioned procedures.

General Manager

Veritext, LLC
02.2000 - 09.2002
  • Regulated and monitored high productivity standards throughout all departments, provided support for upper management
  • Ensured customer service/client satisfaction, printed diurnal reports to evaluate company profits and performance
  • Proficient in Word, Excel & Outlook, sole conductor of human resource procedures for entire staff and contractor relations.

Account Representative

Sears,Inc
06.1996 - 06.1998
  • Provided customer service satisfaction for inbound call center
  • Troubleshoot customers' complaints and provide solution for grievances and concerns
  • Promoted after 6 months to provide skip contacts for outbound call center.

Education

Master of Arts - Theology

Yale University
New Haven, CT
06.2025

Master of Arts -

California State University - Long Beach
Long Beach, CA
06.2019

Bachelor of Arts - Religious Studies

California State University - Long Beach
Long Beach, CA
12.2017

High School Diploma -

G. Washington H.S
Philadelphia, PA
06.1994

Skills

  • Organization and Administration
  • Process Efficiency Management
  • Recruitment and Staffing
  • Justice Programs

Timeline

Driver

Odyssey, Process Service Inc
06.2015 - 08.2019

Process Server

Odyssey, Process Service Inc
01.2011 - 01.2015

General Manager

Veritext, LLC
02.2000 - 09.2002

Account Representative

Sears,Inc
06.1996 - 06.1998

Master of Arts - Theology

Yale University

Master of Arts -

California State University - Long Beach

Bachelor of Arts - Religious Studies

California State University - Long Beach

High School Diploma -

G. Washington H.S

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Hassan Ali