Dedicated Veteran with diverse skills and a strong work ethic, seeking to leverage life experiences in a rewarding role. Committed to making a meaningful contribution in a self-directed role.
Overview
20
20
years of professional experience
Work History
Part-time Freelance Computer Repair Technician
Double-Clik.com PC Repair Services
01.2008 - Current
Setup Home Networks and Security.
Replace defective hardware.
Perform Data Recover and Passwords.
Install, Repair, and update software packages.
PC Diagnostics, Testing, and Maintenance.
Independent Contractor/Delivery Driver
Uber Eats/Grubhub/Instacart/DoorDash
01.2022 - 01.2024
Pickup orders from restaurants/merchants and deliver them to customers in a timely manner.
Provide friendly and courteous service to customers during deliveries and maintain good relationships.
Use app to manage deliveries, track earnings, and access support if needed.
Enterprise Roadside Assistant Agent
LiveOps Remote
01.2018 - 01.2021
Able to listen and communicate to others by radio and phone, often in some state of distress.
Diagnose mechanical issues and arrange service for the customer that will be time sensitive.
A Roadside Assistance Agent is able to provide exceptional customer service with a sense of urgency.
Identifying the problem, selecting and dispatching appropriate repair services to assist the customer.
Data Entry Specialist
Sam’s Club
01.2010 - 01.2016
Accurately input, updates and maintains information in computer systems and databases.
Transcribing data, verifying information for accuracy, completeness and organizing electronic files.
Organize and maintain electronic records and databases, ensuring they are up-to-date and easy to access.
The understanding and responsibility to handle sensitive or private information.
Quality Assurance Coordinator
Merrill Lynch Production Technologies
01.1990 - 01.2008
Conducted Quality Assurance checks by inspecting, monitoring, and documenting operational processes and procedures.
Ensured that all related departments achieve firm’s objectives of client confidentiality and satisfaction without compromise.
Implemented systematic changes to ensure that corporate policies were followed.