Hassan Bilal
Grand Prairie
Summary
Aspiring IT professional currently pursuing a bachelor's degree in Computer Science and Information Technology. Eager to apply strong problem-solving skills, critical thinking, customer service experience, and foundational IT knowledge to a junior tech role.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Ramp Agent
Southwest Airlines
Dallas
10.2025 - Current
- Assisted with aircraft pushback and ramp operations during arrivals and departures.
- Loaded and unloaded baggage from aircraft using specialized equipment.
- Conducted safety checks on ground equipment to ensure operational readiness.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Communicated effectively with pilots and ground crew to coordinate ramp activities.
Flatbed Truck Driver
Maverick Transportation
North Little Rock
07.2020 - 09.2025
- OTR truck driver, secure and tarp a variety of loads, manage 14 hr work clock and 11 hr drive clock, pre trip planning
New Car Sales Rep
Classic Dodge of Arlington
Arlington
03.2019 - 05.2020
- Work with customer to handle any purchasing or order of new/pre-owned vehicles, Securing all customer PMI, Assist new hires in the sales process and training, Cold calling previous buyer to generate new leads
- Assisted customers in selecting vehicles based on needs and preferences.
- Demonstrated vehicle features and benefits to potential buyers.
- Managed customer inquiries through phone, email, and in-person interactions.
Store Manager
Firestone Complete Auto Care
Bedford
12.2015 - 11.2017
- Maintain store daily operations, meet and exceed monthly/quarterly store metric goals, Order/receive and return parts, Pay vendor invoices and receive credits, Work delegation to front and back shop managers, Scheduling, hiring, training Contact customers with service updates
- Managed daily store operations and ensured adherence to company policies.
- Led team meetings to improve communication and enhance staff performance.
- Trained and mentored new employees on service standards and procedures.
Education
Bachelor of Science - Information Technology
Strayer University
Online09-2030
Skills
- Word
- Excel
- PowerPoint
- Windows PowerShell
- Linux Command Line
- Python (entry level)
- Cisco Packet Tracer (entry level)
- Troubleshooting
- Customer service
- Team collaboration
- Problem solving
- Time management
- Verbal communication
- Written communication
- Process Documentation
- Virtual Machine utilization
- Software installation
- Driver installation
- Software updates
- Basic understanding of software development methodologies, practices, concepts, and technologies
Certification
- Google Coursera - Technical Support Fundamentals
- Google Coursera - Operating Systems and You: Becoming a Power
User - Google Coursera - The Bits and Bytes of Computer Networking
- CompTIA A+ (currently studying to take 1201 and 1202 exam)
Affiliations
- Home Lab projects PyCharm to learn and grow my understanding of Python
- Home Lab with Raspberry Pi to setup VM
- Volunteer with Southwest Airlines for a meals on wheels event
Timeline
Ramp Agent
Southwest Airlines
10.2025 - Current
Flatbed Truck Driver
Maverick Transportation
07.2020 - 09.2025
New Car Sales Rep
Classic Dodge of Arlington
03.2019 - 05.2020
Store Manager
Firestone Complete Auto Care
12.2015 - 11.2017
Bachelor of Science - Information Technology
Strayer University